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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Veracode

    Score8.5 out of 10
    Mid-Size Companies (51-1,000 employees)
    Veracode provides advanced application security solutions, trusted by enterprises to develop and maintain secure software. Its platform identifies exploitable risks, speeds up vulnerability remediation, and reduces security debt at scale using a proprietary AI-assisted remediation engine.N/A
    Pricing
    Spiceworks Cloud Help DeskVeracode
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskVeracode
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—Developer pricing options available
    More Pricing Information
    Community Pulse
    Spiceworks Cloud Help DeskVeracode
    Considered Both Products
    Spiceworks Ziff Davis
    No answer on this topic
    Veracode
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    92%
    Would buy again
    128 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    35 Answers
    96%
    Delivers good value for the price
    90 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    95%
    Happy with the feature set
    132 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    27 Answers
    95%
    Lived up to sales and marketing promises
    76 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    31 Answers
    86%
    Implementation went as expected
    101 Answers
    Features
    Spiceworks Cloud Help DeskVeracode
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and Veracode
    Feature
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Veracode
    -
    Ratings
    Organize and prioritize service tickets8.855 Ratings00 Ratings
    Expert directory5.548 Ratings00 Ratings
    Subscription-based notifications4.943 Ratings00 Ratings
    ITSM collaboration and documentation9.346 Ratings00 Ratings
    Ticket creation and submission10.055 Ratings00 Ratings
    Ticket response10.054 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and Veracode
    Feature
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    Veracode
    -
    Ratings
    External knowledge base9.549 Ratings00 Ratings
    Internal knowledge base9.549 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and Veracode
    Feature
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Veracode
    -
    Ratings
    Customer portal9.847 Ratings00 Ratings
    IVR4.512 Ratings00 Ratings
    Social integration9.028 Ratings00 Ratings
    Email support10.047 Ratings00 Ratings
    Help Desk CRM integration10.029 Ratings00 Ratings
    Best Alternatives
    Spiceworks Cloud Help DeskVeracode
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Rencore Code (SPCAF)
    Score8.8 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Trend Vision One Email and Collaboration Security
    Score9.9 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    Checkmarx
    Score7.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Spiceworks Cloud Help DeskVeracode
    Likelihood to Recommend
    10.0
    (84 ratings)
    8.3
    (144 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    6.3
    (9 ratings)
    Usability
    9.8
    (10 ratings)
    5.5
    (29 ratings)
    Availability
    10.0
    (3 ratings)
    7.3
    (2 ratings)
    Performance
    8.0
    (1 ratings)
    2.7
    (2 ratings)
    Support Rating
    8.7
    (26 ratings)
    7.6
    (67 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    5.5
    (4 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    4.5
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    6.4
    (2 ratings)
    Product Scalability
    10.0
    (1 ratings)
    6.4
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.4
    (3 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    8.2
    (2 ratings)
    User Testimonials
    Spiceworks Cloud Help DeskVeracode
    Likelihood to Recommend
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Veracode
    Veracode helped us our team's developers in saving time significantly. For instance, if I take a library and assume it's going to work until it reaches QA or UAT, where we find out there's a vulnerability, that can require extensive effort for code refactoring or redesigning; Veracode helps prevent that before the pull request is merged.
    Incentivized
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    Pros
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Veracode
    • It is good at recommending fixing issues with third-party dependencies used in application code with detailed version information and knowing which version fixes what.
    • It has a very nice interface for triaging flaws. One can sort the vulnerabilities found in code from Very Likely to be exploited to least likely to be exploited.
    • There is a collections feature that allows us to group together groups of application profiles belonging to the same suite of applications.
    Incentivized
    Read full review
    Cons
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Veracode
    • Scan results stability: from one scan to another, additional flaws appear whereas code did not change.
    • Entry points selection: hard to be sure selection is optimal, should be automatized or hidden.
    • Branches management: we currently use sandboxes to scan different branches of our software. Would be good to have real branches management.
    Incentivized
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    Likelihood to Renew
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Veracode
    At this time, and we just renewed a month ago, I dont see any products out there overall that can offer what Veracode does. Yes, its not cheap by any means, but for the money its the best application security scanning tool out there.
    Incentivized
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    Usability
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
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    Veracode
    - Almost no setup required and easy to configure - Very easy to use, intuitive UI with integrated analytics and learning portals. - Seamless to review the results, triage them, generate reports. - Security progression of the product/application is tracked via successive scans. - Privileges/Roles nicely fine grained and tightly controlled to let teams "view" only their products.
    Incentivized
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    Reliability and Availability
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
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    Veracode
    Veracode has always been up and available to us.
    Incentivized
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    Performance
    Spiceworks Ziff Davis
    No answers on this topic
    Veracode
    At this point, it runs well and mostly in a timely fashion. Dynamic scans take days but this may be a config issue still to be resolved.
    Incentivized
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    Support Rating
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    Veracode
    Overall, Veracode support is helpful, community support is great, and documentation is available for self-service. Our Customer Success Manager is very helpful and reaches out regularly to see if we need assistance. We have not utilized many of the other resources offered by Veracode, however, in the future we would like to leverage secure coding training for our Development teams.
    Incentivized
    Read full review
    Implementation Rating
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
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    Veracode
    We use it as a SAS service, so really just getting our teams to mold the use of Veracode into their SDLC has been a process of years in the making. It comes down to what your teams are ready and willing to accept and change. Management is key in getting their groups on board with using it regularly. If it doesnt have management backing, your security teams have little to no influence in getting this process off the ground fully.
    Incentivized
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    Alternatives Considered
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
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    Veracode
    Veracode is slower with scan results however the flaws discovered and sites crawled are almost the same. Rapid7 InsightAppSec only does dynamic scans. Veracode did find more links on a site crawl. Rapid7 InsightAppSec has more out of the box reports than Veracode. Both integration to DevOps tools were striaghtforward.
    Incentivized
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    Contract Terms and Pricing Model
    Spiceworks Ziff Davis
    No answers on this topic
    Veracode
    No idea
    Incentivized
    Read full review
    Scalability
    Spiceworks Ziff Davis
    No answers on this topic
    Veracode
    It meets our needs.
    Incentivized
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    Return on Investment
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
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    Veracode
    • Positive: Scanning all our applications on Veracode provides us an overview of our cyber security posture for the organization as a whole.
    • Positive: Performing the SAST, SCA and DAST scanning for all the applications at the early stages of the SDLC helps us identify and mitigate security vulnerabilities early, reducing the risk of data breaches and cyber-attacks.
    • Negative: Sometimes Veracode SAST scanner closed and reopens some findings, leading to reliability issues on the scanner itself.
    Incentivized
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    ScreenShots

    Veracode Screenshots

    Screenshot of a fixScreenshot of the Veracode PlatformScreenshot of SCAScreenshot of SCA Github