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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    VMware Cloud Director

    Score9.6 out of 10
    N/AVMware Cloud Director (formerly vCloud Director) is a cloud service-delivery platform used by cloud providers to operate and manage cloud-service businesses. The vendor states that by using VMware Cloud Director, cloud providers deliver secure, efficient, and elastic cloud resources to thousands of enterprises and IT teams across the world.N/A
    Pricing
    Spiceworks Cloud Help DeskVMware Cloud Director
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskVMware Cloud Director
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Detailsโ€”โ€”
    More Pricing Information
    Community Pulse
    Spiceworks Cloud Help DeskVMware Cloud Director
    Considered Both Products
    Spiceworks Ziff Davis
    No answer on this topic
    VMware by Broadcom
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    35 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    27 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    31 Answers
    No answers on this topic
    Features
    Spiceworks Cloud Help DeskVMware Cloud Director
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and VMware Cloud Director
    Feature
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    VMware Cloud Director
    -
    Ratings
    Organize and prioritize service tickets8.855 Ratings00 Ratings
    Expert directory5.548 Ratings00 Ratings
    Subscription-based notifications4.943 Ratings00 Ratings
    ITSM collaboration and documentation9.346 Ratings00 Ratings
    Ticket creation and submission10.055 Ratings00 Ratings
    Ticket response10.054 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and VMware Cloud Director
    Feature
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    VMware Cloud Director
    -
    Ratings
    External knowledge base9.549 Ratings00 Ratings
    Internal knowledge base9.549 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and VMware Cloud Director
    Feature
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    VMware Cloud Director
    -
    Ratings
    Customer portal9.847 Ratings00 Ratings
    IVR4.512 Ratings00 Ratings
    Social integration9.028 Ratings00 Ratings
    Email support10.047 Ratings00 Ratings
    Help Desk CRM integration10.029 Ratings00 Ratings
    Best Alternatives
    Spiceworks Cloud Help DeskVMware Cloud Director
    Small Businesses
    Help Scout
    Score9.3 out of 10
    No answers on this topic
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    No answers on this topic
    Enterprises
    Front
    Score9.2 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Spiceworks Cloud Help DeskVMware Cloud Director
    Likelihood to Recommend
    10.0
    (84 ratings)
    10.0
    (5 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    10.0
    (1 ratings)
    Usability
    9.8
    (10 ratings)
    7.0
    (1 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    10.0
    (1 ratings)
    In-Person Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Spiceworks Cloud Help DeskVMware Cloud Director
    Likelihood to Recommend
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    VMware by Broadcom
    If you have a lot of customers that all need to have a separate place to work in, without the possibility of getting in each other way, and you want to safe yourself a lot of work. Than I strongly recommend you Cloud director. Ofcourse, only if you have a VMware environment as your working environment. If you just have a small group of customers and you can easily handle the work that's coming from it, then it is overkill to add cloud director to your environment. In a later station, you can always introduce cloud director (so tis never to late if you still want to use it)
    Incentivized
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    Pros
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    VMware by Broadcom
    • Building virtual racks
    • Managing the customers' network and security
    • Simplicity but the completeness of IaaS solution
    • Integration with major software providers
    Incentivized
    Read full review
    Cons
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    VMware by Broadcom
    • The add-on/extension required on the internet browser sometimes are difficult to get working at first. We've experience instances where the add-on/extension latest versions will not work and have to downgrade to an older version.
    • The server console lacks features and tools. For example it would be useful to have a copy and paste tool or a file upload tool.
    • The vCloud Director management site uses Adobe Flash, which makes it impossible to use on a mobile device.
    Incentivized
    Read full review
    Likelihood to Renew
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    VMware by Broadcom
    i give 10 for technically vCloud Director nearby with use case hyperscaller dashboard, but need improvement for billing need improve for integration with AVI Load balancer, NSX T, Surrounding 3rd party example for backyup as services purposes, can be create flavor for selective Operating System and also for specific sizing and
    Incentivized
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    Usability
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
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    VMware by Broadcom
    vCloud Director don't have any new feature, my feeling says that vCloud Director not become primary product of VMware, if this happen vCloud Director will be terminated. VMware should provide cloud management platform with agnostic with another virtualization technology example openstack, hyperv also with hyperscaller that will be have good feature
    Incentivized
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    Reliability and Availability
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
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    VMware by Broadcom
    No answers on this topic
    Support Rating
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    VMware by Broadcom
    Suppor Excellent with global support, also collaborate with Global Support, Easy to open case from desktop, Easy to maintenance support, Reachable support with a broadcom, but sadly we suffer for positioning vcloud director right now that we have to collaborate with management. We contact support and also create ticket for that icon
    Incentivized
    Read full review
    In-Person Training
    Spiceworks Ziff Davis
    No answers on this topic
    VMware by Broadcom
    So far good when i get course vcloud director but with limit country for offline class at that time not included with exam so we can't claim any certfication for that (vCloud Director). Its good if this course also available online version so we can join from any place and any time
    Incentivized
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    Implementation Rating
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
    Read full review
    VMware by Broadcom
    No answers on this topic
    Alternatives Considered
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    VMware by Broadcom
    vCloud Director is definitely my favorite as far as cloud managers. The only thing that compares is Cisco UCS Director, but it has slightly different functionality and purpose. I understand why a lot of clients still go with vCloud Director even though VMware intends to sunset it
    Incentivized
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    Scalability
    Spiceworks Ziff Davis
    No answers on this topic
    VMware by Broadcom
    vcloud director have ui ux user friendy not complex and also can do many task exampe for providing copmpute allocation vcpu , ram and storage, Can Segregation Departement with ala carte virtual machine spesification. Can do dedicated portal for each organization this things to avoid mis provisioning workload virtual machine to another organization
    Incentivized
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    Return on Investment
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
    Read full review
    VMware by Broadcom
    • Saves a lot of time, and time is money
    • Stable, so little to non downtime
    • With P1 , good support
    Incentivized
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    ScreenShots