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Spiceworks Cloud Help Desk vs. Windows Server Failover Clustering

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Windows Server Failover Clustering

    Score8.9 out of 10
    N/AWindows Server Failover Clustering (WSFC) is a group of independent servers that work together to increase application and service availability.N/A
    Pricing
    Spiceworks Cloud Help DeskWindows Server Failover Clustering
    Editions & Modules
    Core Plan
    $0
    Premium
    $6
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Spiceworks Cloud Help DeskWindows Server Failover Clustering
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Spiceworks Cloud Help DeskWindows Server Failover Clustering
    Considered Both Products
    Spiceworks Ziff Davis
    No answer on this topic
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    97%
    Would buy again
    35 Answers
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    35 Answers
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    34 Answers
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    27 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    31 Answers
    100%
    Implementation went as expected
    8 Answers
    Features
    Spiceworks Cloud Help DeskWindows Server Failover Clustering
    Incident and problem management
    Comparison of Incident and problem management features of Spiceworks Cloud Help Desk and Windows Server Failover Clustering
    Feature
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Windows Server Failover Clustering
    -
    Ratings
    Organize and prioritize service tickets8.855 Ratings00 Ratings
    Expert directory5.548 Ratings00 Ratings
    Subscription-based notifications4.843 Ratings00 Ratings
    ITSM collaboration and documentation9.346 Ratings00 Ratings
    Ticket creation and submission10.055 Ratings00 Ratings
    Ticket response10.054 Ratings00 Ratings
    Self Help Community
    Comparison of Self Help Community features of Spiceworks Cloud Help Desk and Windows Server Failover Clustering
    Feature
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    Windows Server Failover Clustering
    -
    Ratings
    External knowledge base9.549 Ratings00 Ratings
    Internal knowledge base9.549 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Spiceworks Cloud Help Desk and Windows Server Failover Clustering
    Feature
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    9% above category average
    Windows Server Failover Clustering
    -
    Ratings
    Customer portal9.847 Ratings00 Ratings
    IVR4.512 Ratings00 Ratings
    Social integration9.028 Ratings00 Ratings
    Email support10.047 Ratings00 Ratings
    Help Desk CRM integration10.029 Ratings00 Ratings
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    Spiceworks Cloud Help DeskWindows Server Failover Clustering
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    User Ratings
    Spiceworks Cloud Help DeskWindows Server Failover Clustering
    Likelihood to Recommend
    10.0
    (84 ratings)
    9.2
    (13 ratings)
    Likelihood to Renew
    10.0
    (29 ratings)
    10.0
    (1 ratings)
    Usability
    9.8
    (10 ratings)
    9.7
    (4 ratings)
    Availability
    10.0
    (3 ratings)
    -
    (0 ratings)
    Performance
    8.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.7
    (26 ratings)
    8.2
    (3 ratings)
    Implementation Rating
    10.0
    (7 ratings)
    -
    (0 ratings)
    Product Scalability
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Spiceworks Cloud Help DeskWindows Server Failover Clustering
    Likelihood to Recommend
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
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    Microsoft
    Windows ServerFailover Clustering works very well for applications that can sustain a short disconnect when failing over. It works, and works well, in providing single-node applications HA, meaning an active/passive setup. It is not a load balancing solution. Use NLB for that. Another area that it works well is when used in combination with Hyper-V. We set our Hyper-V hosts up as clusters, and those clusters also host clusters for SQL Server and other enterprise class applications like BMC's Control-M/Enterprise and Control-M/Server.
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    Pros
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
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    Microsoft
    • Live Migration of VMs between hosts. If you have sufficient network bandwidth, it is fast and I never had a failed live migration break the VM or kill it. Worst case is the live migration will fail (not enough RAM for example) but the VM always stayed up.
    • Windows Server Failover Clustering enables Scaleout Storage, which is probably the coolest feature Microsoft has to offer at this moment. It gives you Active-Active SMB file shares which can now be used by most Microsoft Services like MS SQL, Hyper-V, etc. and clients if Windows 8+
    • Cluster Validation is really complete and easy to understand. The validation gives you comprehensive error messages that help to diagnose and fix rapidly to get your Failover Cluster running in no time.
    Incentivized
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    Cons
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
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    Microsoft
    • The setup of the Windows Server Failover Clustering is complex, requiring different networks and multiple network cards.
    • Better integration between the Windows Failover clustering and Hyper-V. Unlike VMWare you have to make changes to two places instead of just one panel.
    • I wish there was a web portal to manage the cluster. Instead you have to remote desktop into the VIP address and go to the Cluster manager.
    Incentivized
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    Likelihood to Renew
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
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    Microsoft
    It has proven its value to us both for maintaining SLAs and providing the ability to perform much needed and regular systems maintenance without taking applications offline for more than a few seconds.
    Incentivized
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    Usability
    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
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    Microsoft
    Usability of Failover Clustering on Windows Server is generally good. Failover Clustering console is not hard to understand if the complexity of the product is taken into account. Most of the task on the Cluster can be done via PowerShell, so automation is possible and not hard (PowerShell is very intuitive). Configuring storage is the hardest and most confusing task during cluster configuration, so storage configuration should be planned in advance. Cluster Validation Wizard is verbose but most of the errors are easy to understand.
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    Reliability and Availability
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
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    Microsoft
    No answers on this topic
    Support Rating
    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    Microsoft
    Online documentation is excellent. Everything I needed to know, I learned from the online documentation. I haven't used phone support as I haven't needed to but would presume it is similar to Microsoft Support for other products that I've used. Phone support from Microsoft is hit and miss. It depends on who you get. That said, my rating is based on the online documentation.
    Incentivized
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    Implementation Rating
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
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    Microsoft
    No answers on this topic
    Alternatives Considered
    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
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    Microsoft
    Both VMware and Microsoft Failover do the job and they both do it extremely well. For many bussiness and environments though, they will have the existing investment in a Microsoft environment and Microsoft infrastructure. The introduction of VMware will or may achieve the end result however it introduces new dimensions like support, licensing, documentation and ensuring the support team are trained.
    Incentivized
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    Return on Investment
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
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    Microsoft
    • Failover Cluster gives us the power to do updates or hardware upgrade / change without having to create an outage. Which permit us not to work night shifts.
    • By creating one cluster with all Hyper-V servers, it enabled us to move VMs via live migration between host to balance RAM usage which was time consuming and took a lot of time over network before.
    • It created some problems that caused us to have to investigate quite some time before finding the cause. We encountered dll locking that caused the Failover Cluster to force-restart a host. Logs are really not the strong point of Failover Cluster Manager, and even Microsoft Support wasn't able to help much. We had to find the problem ourself.
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    ScreenShots