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Splunk Enterprise Security vs. Splunk IT Service Intelligence (ITSI)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Splunk Enterprise Security

    Score8.3 out of 10
    N/ASplunk Enterprise Security is an analytics-driven SIEM that helps to combat threats with actionable intelligence and advanced analytics at scale.N/A

    Splunk IT Service Intelligence (ITSI)

    Score10 out of 10
    N/ASplunk supports IT operations analytics with the Splunk IT Service Intelligence premium offering, a software application available to subscribers to Splunk Cloud or Splunk Enterprise log analytics and SIEM platforms.N/A
    Pricing
    Splunk Enterprise SecuritySplunk IT Service Intelligence (ITSI)
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Splunk Enterprise SecuritySplunk IT Service Intelligence (ITSI)
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Splunk Enterprise SecuritySplunk IT Service Intelligence (ITSI)
    Considered Both Products
    Cisco
    Chose Splunk Enterprise Security
    I believe it is definitely a leader in the security space
    Incentivized
    Chose Splunk Enterprise Security
    Using Splunk Enterprise Security allows the combination of security data sources from any number of services or products, giving analysts a single view of the entire security footprint throughout the organization and correlating events across services that may otherwise be …
    Incentivized
    Cisco
    Chose Splunk IT Service Intelligence (ITSI)
    WE have not used or looked at alternatives to ITSI.
    Incentivized
    Key User Insights
    Would buy again
    99%
    Would buy again
    109 Answers
    100%
    Would buy again
    24 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    90 Answers
    100%
    Delivers good value for the price
    19 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    103 Answers
    100%
    Happy with the feature set
    24 Answers
    Lived up to sales and marketing promises
    91%
    Lived up to sales and marketing promises
    80 Answers
    83%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    91%
    Implementation went as expected
    90 Answers
    100%
    Implementation went as expected
    20 Answers
    Features
    Splunk Enterprise SecuritySplunk IT Service Intelligence (ITSI)
    Security Information and Event Management (SIEM)
    Comparison of Security Information and Event Management (SIEM) features of Splunk Enterprise Security and Splunk IT Service Intelligence (ITSI)
    Feature
    Splunk Enterprise Security
    8.4
    107 Ratings
    6% above category average
    Splunk IT Service Intelligence (ITSI)
    -
    Ratings
    Centralized event and log data collection7.1105 Ratings00 Ratings
    Correlation8.9104 Ratings00 Ratings
    Event and log normalization/management8.9105 Ratings00 Ratings
    Deployment flexibility7.9106 Ratings00 Ratings
    Integration with Identity and Access Management Tools8.9101 Ratings00 Ratings
    Custom dashboards and workspaces9.8107 Ratings00 Ratings
    Host and network-based intrusion detection7.9101 Ratings00 Ratings
    Data integration/API management7.9103 Ratings00 Ratings
    Behavioral analytics and baselining8.899 Ratings00 Ratings
    Rules-based and algorithmic detection thresholds7.9100 Ratings00 Ratings
    Response orchestration and automation7.992 Ratings00 Ratings
    Reporting and compliance management8.9100 Ratings00 Ratings
    Incident indexing/searching8.0106 Ratings00 Ratings
    Best Alternatives
    Splunk Enterprise SecuritySplunk IT Service Intelligence (ITSI)
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    IBM Security QRadar SIEM
    Score8.9 out of 10
    No answers on this topic
    Enterprises
    SolarWinds Security Event Manager (SEM)
    Score8 out of 10
    DX Spectrum
    Score7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Splunk Enterprise SecuritySplunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    7.1
    (109 ratings)
    10.0
    (28 ratings)
    Likelihood to Renew
    9.1
    (4 ratings)
    8.2
    (2 ratings)
    Usability
    7.0
    (12 ratings)
    10.0
    (1 ratings)
    Availability
    9.1
    (4 ratings)
    -
    (0 ratings)
    Performance
    7.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (8 ratings)
    8.9
    (2 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    Online Training
    8.2
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.1
    (1 ratings)
    -
    (0 ratings)
    Configurability
    7.3
    (1 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    7.3
    (1 ratings)
    -
    (0 ratings)
    Ease of integration
    6.4
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    8.7
    (98 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Splunk Enterprise SecuritySplunk IT Service Intelligence (ITSI)
    Likelihood to Recommend
    Cisco
    Based on my experience, Splunk is a strong git for some environments and a poor match for others. The distinction is primarily based on infrastructure complexity and budget. It's perfect for large enterprises with a mix of on-prem/cloud infrastructure. It's not a perfect match for small teams with restricted resources.
    Incentivized
    Read full review
    Cisco
    Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
    Read full review
    Pros
    Cisco
    • Writes Powerful Queries: The queries that can be written using the Splunk Query Language are very powerful and highly customizable to meet every need. Ex: Writing queries to search the intersection of two different sources like Network and Endpoint Logs.
    • Offers Dashboard Abilities: Helps build complex panels for Dashboards in addition to providing several out-of-the-box panels. Ex: creating panels to calculate the performance of analysts in a given timezone.
    • Helpful Search Aids: It helps to set up complex custom alerts very easily. The interesting fields section is very helpful while threat hunting. Ex: It shows all the users and the frequency of each in a failed login event. The user list on the interesting fields is useful to look for suspicious logins.
    Incentivized
    Read full review
    Cisco
    • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
    • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
    • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
    Incentivized
    Read full review
    Cons
    Cisco
    • Improved User Interface Customization: While the interface is generally intuitive, providing more options for users to customize their dashboards and views would enhance the overall user experience. Tailoring the interface to specific roles or use cases could be a valuable addition.
    • Simplified Alert Management: Streamlining the process of managing alerts, such as grouping or categorizing them based on severity or type, would make it easier for security teams to prioritize and respond to incidents effectively.
    • Expanded Threat Intelligence Feeds: Increasing the variety and sources of threat intelligence feeds available within ES would provide a broader context for identifying and mitigating emerging threats, ensuring a more comprehensive defense against evolving attack vectors.
    Incentivized
    Read full review
    Cisco
    • ITSI really needs a robust splunk log ingestion infrastructure at its core
    • ITSI requires a great engineering team to build out the automated discovery and topology
    • Unless you use an API to build the topology, the view can quickly become static
    Incentivized
    Read full review
    Likelihood to Renew
    Cisco
    We are very happy with Splunk and would advise anyone to take a serious look at it. It might look pricey but the rewards Splunk offers seem endless.
    Incentivized
    Read full review
    Cisco
    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
    Read full review
    Usability
    Cisco
    Maintaining hundreds or even 1000+ SOC use cases is really difficult, considering that the Data sources may not always send the data. A module that detects data freshness issues and detect data format changes would be a great help. the main challenge today using Splunk Enterprise Security is making sure that the detection rules are still working properly given all the changes that occur in data source applications. Also, maintaining the data collects on tens of thousands of servers and more than 100k workstations is a real company IT challenge: the splunkbase forwarder may not support old OS anymore, while these are the most important to monitor. Moving to the Open Telemetry collector has become essential so that only 1 agent is required for both SIEM and application observability.
    Incentivized
    Read full review
    Cisco
    Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.
    Read full review
    Reliability and Availability
    Cisco
    I don't think I've ever seen Splunk ES go fully offline or have any downtime greater than a few minutes on rare occasions.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Performance
    Cisco
    It takes a long time for items to load if you are just generally searching through logs. It is best to use the data models which load faster but can be strange in terms of what is coming from which logs where. Yes, you can look it up, but this also requires familiarity with where things are and how to look them up.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Support Rating
    Cisco
    It's good when it's responsive, but I've had times where I had to wait quite a while for a response. But these are typically the exceptions rather than the rule. When you do get a response it is always well-informed and appropriate. I would say they've been trending better over time with this.
    Incentivized
    Read full review
    Cisco
    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
    Read full review
    In-Person Training
    Cisco
    I experienced only on-line training, but the trainers were very professional and competent. Maybe it could be more useful if they also have an experience in projects because sometimes they didn't have a real project experience to communicate to the students. Anyway, it was very interesting and I learned many thing that's very difficoult (or maybe impossible!) to have by myself, aven if I have more than 10 years of Splunk activity experience.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Online Training
    Cisco
    It was very interesting and I learned many thing that's very difficoult (or maybe impossible!) to have by myself. The only problem was that, when I worked with the Splunk Professional Services, I found some difference between the training contents and the information from PS. In addition is required a long experience on Splunk Enterprise for the data ingestion part, in other words I'm able to work with ES because I'm worling on Splunk since 11 years, otherwise I'd some problem.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Implementation Rating
    Cisco
    It's a fantatic product and it was very useful the presence of Splunk Professional Services for the Design Phase and the final Health Check.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Alternatives Considered
    Cisco
    Splunk enterprise is the only solution that we’ve been able to identify that provides risk based alerting, which allows our SOC to reduce analyst fatigue which would be a huge problem without it. Before RBA, there were thousands of alerts a day and it was impossible to review all of them
    Incentivized
    Read full review
    Cisco
    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Cisco
    for my exterience, unit pricing and billing frequency are correct. As I already said, I hint to have more discount flexibility, expecially with new customers, because there are competitors less expensive and very aggressive that are dangerous. In addition the possibility to don't pay the license for the development period could be a very interesting feature for the final customers.
    Incentivized
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    Cisco
    No answers on this topic
    Scalability
    Cisco
    - 8 out of 10 and took 2 for the data pipeline and administration part. Even if you'd like to improve yourself or your team, you have to pay a lot of money and it could be more than GIAC education + cert. - Normalization for Data models and CPU-based searches can be a problem sometimes.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Professional Services
    Cisco
    I had a fantastic experience with Splunk Professional Services: they worked with us in our last SON project (a SOC migration for a very large customer) and helped to build a multi tenent environment even if ES isn't a multi tenant platform. Th Splunk PS was a very professional and competent people, he is italian and was able to speak with our italian customers.
    Incentivized
    Read full review
    Cisco
    No answers on this topic
    Return on Investment
    Cisco
    • We have a 100% success rate on all our ES implementations due to the amazing documentation and Splunk enablement on the subject.
    • Our Splunk ES business has grown 100% YoY for the last 3 years.
    • In terms of long term management and maintenance, ES has been highly stable and predictable, reducing our overhead on costly services team for ad hoc maintenance work.
    Read full review
    Cisco
    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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