Splunk IT Service Intelligence (ITSI) vs. Virtana Platform

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.

Overall I would say that we have been very happy with Zenoss. It has been a great server monitoring tool. There are certain aspects that we would like to expand into, such as Capacity Planning, Network Performance Monitoring, and log analysis. We have coupled Zenoss logs with Splunk for external log management, but would like to start using some of the built-in analysis tools.

• Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
• Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
• Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.

Incentivized

• Monitoring Windows, Unix/Linux, Infra apps, storage, virtualization, converge infra etc..
• Integrate with other monitoring tools and receive events for aggregation and correlation
• Integration with ITSM( SNOW) for auto ticket creation

Incentivized

• ITSI really needs a robust splunk log ingestion infrastructure at its core
• ITSI requires a great engineering team to build out the automated discovery and topology
• Unless you use an API to build the topology, the view can quickly become static

Incentivized

• It can be tricky to set-up depending on what you want to do.
• They have their own proprietary way of visualizing metrics, which is clever but does have a slight learning curve.

Incentivized

We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.

Splunk IT Service Intelligence (ITSI) is a platform with extended functionality and provides various functionalities which can be utilized to improve the efficiency and accuracy in analyzing the data and detecting the attacks.

During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.

Anytime we've had issues they have been very responsive and professional.

Incentivized

Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.

Incentivized

We strongly prefer Metricly for AWS Cost Analysis -- whereas other tools are easier to use on a traditional monitoring basis. To be clear, Merticly's monitoring tools are GREAT, but they require tuning and manual setup that we didn't have the time for on a small Platform Operations team. We have worked closely with Metricly to expand on their cost analysis capabilities, and plan to use them going forward.

Incentivized

• Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
• Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
• Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.

• We're a reseller/Integrator, so this question has a somewhat different meaning to our business. For us, Zenoss Cloud allows us to provide a single Cloud-based monitoring platform that can address virtually all our clients' use cases, dramatically simplifying our training and staffing requirements. Instead of training Engineers on several platforms, including the installation of physical hardware/software, we can focus on a single platform.
• The faster time-to-deployment and always-on cloud platform is a great fit for DevOps environments and newer software-defined data center platforms. The ability of Zenoss to support these environments solves what has been a major blind spot, slowing adoption of platforms that have been difficult to effectively manage with legacy monitoring platforms.
• For clients, the ability to consolidate from multiple prem-based tools to a single cloud-based platform is huge. Eliminating multiple licenses and ongoing hardware & administration costs can show a 1-2 year ROI.