Sprinklr Service vs. USU Knowledge Management
Sprinklr Service vs. USU Knowledge Management
Product | Rating | Most Used By | Product Summary | Starting Price |
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Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat | |
USU Knowledge Management | N/A | USU Knowledge Management is a knowledge base for contact centers. The vendor says they can help customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. The vendor says that, today, dealing with the sheer volume of… | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | Optional | Required | ||||||||||||||
Additional Details | Omnichannel Automation, AI and Insights Reporting | Contact us for a quote | ||||||||||||||
More Pricing Information |
Sprinklr Service | USU Knowledge Management | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Sprinklr Service | USU Knowledge Management | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Notion Score 8.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Tridion Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Tridion Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Sprinklr Service | USU Knowledge Management | |
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Likelihood to Recommend | 8.5 (25 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (7 ratings) | - (0 ratings) |
Usability | 8.0 (3 ratings) | - (0 ratings) |
Availability | 9.9 (3 ratings) | - (0 ratings) |
Performance | 9.9 (3 ratings) | - (0 ratings) |
Support Rating | 9.1 (10 ratings) | - (0 ratings) |
In-Person Training | 10.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (2 ratings) | - (0 ratings) |
Sprinklr Service | USU Knowledge Management | |
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Likelihood to Recommend | Sprinklr | USU Software AG No answers on this topic |
Pros | Sprinklr | USU Software AG No answers on this topic |
Cons | Sprinklr | USU Software AG No answers on this topic |
Likelihood to Renew | Sprinklr | USU Software AG No answers on this topic |
Usability | Sprinklr | USU Software AG No answers on this topic |
Reliability and Availability | Sprinklr | USU Software AG No answers on this topic |
Performance | Sprinklr | USU Software AG No answers on this topic |
Support Rating | Sprinklr | USU Software AG No answers on this topic |
In-Person Training | Sprinklr | USU Software AG No answers on this topic |
Implementation Rating | Sprinklr | USU Software AG No answers on this topic |
Alternatives Considered | Sprinklr | USU Software AG No answers on this topic |
Return on Investment | Sprinklr | USU Software AG No answers on this topic |
ScreenShots | USU Knowledge Management Screenshots |