Sprinklr Service vs. Velaro Live Chat
Sprinklr Service vs. Velaro Live Chat
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Sprinklr Service | N/A | Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and… | $249 per month per seat | |
Velaro Live Chat | N/A | Velaro Live Chat is software that can conform to the user’s company (or website) branding. The vendor says that this live chat software is designed to be easy to implement and customize. It integrates with CRMs, ecommerce platforms; help desk software solutions, Google apps and other communication tools (e.g. Vonage). This solution also includes a customer success program to assist customers from implementation through mastery of the more advanced features. | N/A |
Sprinklr Service | Velaro Live Chat | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
| No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | Omnichannel Automation, AI and Insights Reporting | — | ||||||||||||||
More Pricing Information |
Sprinklr Service | Velaro Live Chat | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Sprinklr Service | Velaro Live Chat | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Sprinklr Service | Velaro Live Chat | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | Gist Score 9.6 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Genesys DX (discontinued) Score 10.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Sprinklr Service | Velaro Live Chat | |
---|---|---|
Likelihood to Recommend | 8.5 (25 ratings) | - (0 ratings) |
Likelihood to Renew | 7.5 (7 ratings) | - (0 ratings) |
Usability | 8.0 (3 ratings) | - (0 ratings) |
Availability | 9.9 (3 ratings) | - (0 ratings) |
Performance | 9.9 (3 ratings) | - (0 ratings) |
Support Rating | 9.1 (10 ratings) | - (0 ratings) |
In-Person Training | 10.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 9.0 (2 ratings) | - (0 ratings) |
Sprinklr Service | Velaro Live Chat | |
---|---|---|
Likelihood to Recommend | Sprinklr | Velaro No answers on this topic |
Pros | Sprinklr | Velaro No answers on this topic |
Cons | Sprinklr | Velaro No answers on this topic |
Likelihood to Renew | Sprinklr | Velaro No answers on this topic |
Usability | Sprinklr | Velaro No answers on this topic |
Reliability and Availability | Sprinklr | Velaro No answers on this topic |
Performance | Sprinklr | Velaro No answers on this topic |
Support Rating | Sprinklr | Velaro No answers on this topic |
In-Person Training | Sprinklr | Velaro No answers on this topic |
Implementation Rating | Sprinklr | Velaro No answers on this topic |
Alternatives Considered | Sprinklr | Velaro No answers on this topic |
Return on Investment | Sprinklr | Velaro No answers on this topic |
ScreenShots |