Sprinklr Service vs. VisualCron

Sprinklr Service has always been well-suited for all of the work we do. As it's all social media content, and most require responses or escalations, Sprinklr Service covers all of that. The only time I think we wouldn't need it is if we were working with a much smaller client who didn't need us to have eyes on so many platforms at once.

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VisualCron does accommodate continuous file processing. Like packing and unpacking compressed files, splitting or merging files, sending E-mail's and executing queries on databases. VisualCron in less suitable for performing very complex operations on files like, arithmetic with numbers, dates or amounts. Very complex job scripts become cluttered. Debugging Job scripts is not easy.

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• Automated routing to appropriate teams
• Automated notifications for certain types of content or posts from certain users
• The reporting options are fantastic.
• We've integrated a chatbot seamlessly with Sprinklr modern care so our team members can pick up a conversation if our bot isn't able to provide an answer.

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• VisualCron can pack and unpack files from many types of packing methods.
• Clear job scripts with complex constructions can be written in VisualCron
• VisualCron provides a clear graphical overview of the situation of all jobs.
• VisualCron clearly indicates when a job has run into an error.

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• I find it difficult to dive into analytics for each social post. The reporting tool gives me an overview of the channels but I would love to look at a breakdown of each post performance.
• You currently can't add closed caption subtitles to videos uploaded through Sprinklr so this results in having to revert to the native platform.
• I would love to be able to set up a newsfeed that includes posts from a number of our partner accounts, so I can keep up to date with what they're posting.

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• VisualCron should more specifically indicate the root cause of an error.
• If copying a file goes wrong, VisualCron reports 'can't copy file'. I expect 'no read permissions from original' or 'no write permissions from destination'.
• VisualCron offers no way to execute a Job script line by line
• In VisualCron, nested loops cannot be created.

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The biggest reason we renewed, and kept up with Sprinklr Modern Care is because it is an active community and there is customer buy-in already. They continue to update and improve the product, but more importantly, the customers are using it. It's easy to switch products when it's not an active component in your daily structure, but switching and migrating the data or providing alternatives becomes difficult when customers have grown accustomed to a specific experience. As long as they continue to improve the available features and the community stays active, renewed use will continue.

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I've spent year designing products so I'm a tough judge when it comes to other solutions. It's clear that Sprinklr Modern Care was designed for the average online consumer with a very user friendly interface. They have made improvements to the admin tools to make that area of the product easier to use as well.

No issues with system availability. They manage updates in off-peak hours and I usually don't notice the changes until I log into the system the next day.

Performance is great and is not negatively effecting our processes. We have to make sure it doesn't effect out load times. Not currently seeing any issues with widgets affecting page load times.

I know the Sprinklr conference calls have been helpful, but sometimes submitting a ticket can be a little daunting. In the past, we've included information in screenshots that are then asked for by a member of the support staff. The turnaround time has been between 3 days, which isn't horrible.

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Questions and problems can be addressed to VisualCron 's support department via E-mail. I usually get a good answer from them fairly quickly. There is also a VisualCron forum where you can ask questions that will be answered by other VisualCron users.

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Our customer support team went through in-person training. I am not unable to rate.

Basic setup took me less than 30 minutes. This includes initial configuration, putting in the initial content, and getting the look-and-feel customized. The domain routing took the normal lag time any other website or blogging service. The really important thing was to get the user accounts setup and begin seeding the system with content before a public launch.

First, we had a social studio which was good in terms of functionalities but slow. After that, we had the chance to use Talkwalker & social bakers which were good tools yet not enough compares to Sprinklr

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For simple processes, VisualCron is easier to use and maintain. For complicated processes, Quadient Inspire offers more options. The graphical representations of waiting, running or completed jobs is adequate for both products. The logging of job actions is better in Quadient Inpire as in VisualCron.

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• Increased employee efficiency: Having a clear, one-stop "shop" where users can leave feedback, ask questions, and find bug fixes or workarounds has saved me (and other community managers at my company) loads of time that was once spent responding to numerous emails on an individual basis.
• Better customer service: Since everyone in the company is alerted of what's being written on our forum, it's easy to spot a high-priority issue, delegate to the person in charge, resolve it, and respond as soon as possible.

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Independently Invited by TrustRadius

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• With VisualCron, I need 3 times less time to get file processing right.
• If a VisualCron job goes wrong I need twice as much time to find the problem.
• Visualcron does not run on Linux but on Windows which can make an upgrade and reboot take up to 6 times as long.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info