SPS Commerce vs. timextender

When you find yourself growing and finding success faster than you can keep up with, SPS Commerce will save your life and your reputation. The services they offer are easy to understand, they are available with suggestions and ideas for better ways, personalization is available to best suit your needs or the needs of your customers so that you can really shine and relieve the worries that come with growing pains. SPS also helps to keep information accurate with less human touching to cause errors.

Incentivized

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TimeXtender has worked really well with our customers who have different data sources using complex data types in large quantities requiring a DW-like solution that can consolidate all data sources at one-HUB. TimeXtender does this well, and provides automation capabilities, the ability to easily handle slowly changing dimensions, handing data lineage and data security very well. TimeXtender has the ability to be very customizable, allowing the HUB to grow as your business does. TimeXtender's customer support team is super helpful and will work with you throughout your implementation to make sure you reach success with the product. The ROI for timeXtender versus competing products (there aren't many that do what timeXtender does) shows the investment to be worthwhile for the majority of organizations in today's data-rich corporate world.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We can easily create and send order confirmations.
• We respond to the corresponding receiving departments with timely and accurate ASN's.
• Once the order has shipped, customer service utilizes the invoicing function.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has the ability to create one dynamic 'DW' or source of truth, consolidating all data sources in one HUB.
• Ease of use, with a great UI that is easy to learn and adapt to.
• Ease/speed of complex implementation.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We have quite a few people here who use this portal, and we have it set up to receive an email when an order is available to print. As of now, you can only add a few recipients to receive those emails; it limits you.
• Invoicing is challenging at times as you have to remember to go in and invoice. If you forgot, it is hard to find the order to invoice, as it seems to disappear.
• We still haven't figured out how to have some of the invoicing features auto-populate, so there isn't so much to fill out. I wish some of those features were easier to use, or find if you have them.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Product Marketing: As implementers and resellers of this technology, we loved it. But, convincing clients who had not previously heard of TX/Discovery Hub was more difficult than it could have been if the company had a larger marketing force behind it.
• Relatively New to Market: it creates a learning curve for early implementers.
• More information should be published on timeXtender's website about product lines, including testimonials.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

If I can drop it, I will this year. We gave it a decent try for over 4 years and it has gotten worse with each added connection.

Phone support is generally very good and you can get a person on the phone within a few minutes. Their emailed customer support however is very poor and often goes several days or longer before receiving a response, if ever at all

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In my opinion, SPS Commerce is the bottom out of all three provided here. I think, essentially, if you are looking to be hands off and only oboard on setup and don't plan on growing your business and want to not understand anything about EDI and how it affects your company, SPS Commerce is a fine choice. Just if you want to do anything beyond that, I believe you are going to have the worst time.

For our clients, timeXtender was a much better solution. It offered a more cost-effective solution, easier integration, and better customer support for our complex client needs. The timeXtender team worked with us throughout the process to make sure we could create a success story that was repeatable for our clients, and they proved great partners.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I enrolled in a product I ended up not using because the vendor that required it ended our working relationship and SPS refused to offer a refund. After I canceled it, they continued to charge our account for three more months of service.
• The interface is simple and easy to understand and use, so it saved time when preparing shipments.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info