SPS Commerce waste time and money
January 22, 2022

SPS Commerce waste time and money

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with SPS Commerce Fulfillment

We were required to use the system to do business with one of our Customers. It is a tedious method. However, the vendor was paying for it so we played along. Once we were forced to move to pay to receive our orders and then other customers decided to use the system to send orders, it quickly became a problem. We pull orders, ship, and invoice and receive no error messages. Then a month and now up to six months later we are getting notices for change orders and or closed p.o.'s are showing up in the queue. Orders that have been processed and already been paid. We are spending too much time investigating and pulling old invoices, sending documentation and imputing info, and then having to send support emails of screenshots of the issues. We knew in 2010 that the program was glitchy and chose not to move to it with. Maybe it works for a large company that has products that cost pennies on the dollar and they can hire someone to sit and play with the system and send support emails all day, but for a small company that is receiving one p.o. a month or week from customer to have errors every time we get into the system is ridiculous. It seems like the industry partners are trying to tell me how to conduct my business, charge me for it and not give decent service for their product.
  • They bill for their service
  • Support could respond to emails immediatly
  • They should fix the system
  • Too many steps involved and waste a huge amount of time
  • It is a huge drain on time, money and resources. My coworkers do not like using the system.

Do you think SPS Commerce Fulfillment delivers good value for the price?

No

Are you happy with SPS Commerce Fulfillment's feature set?

No

Did SPS Commerce Fulfillment live up to sales and marketing promises?

No

Did implementation of SPS Commerce Fulfillment go as expected?

Yes

Would you buy SPS Commerce Fulfillment again?

No

I would not ever reccommend it to a friend or colleague.

Using SPS Commerce Fulfillment

3 - Sales, markeing, order fullfillment
1 - I should not have to have a fulltime person to deal with SPS
If I can drop it, I will this year. We gave it a decent try for over 4 years and it has gotten worse with each added connection.