What users are saying about
7 Ratings
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Score 8.9 out of 100
3 Ratings
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Score 8 out of 100

Likelihood to Recommend

Square Appointments

If you have a client or customer base that requires appointments rather than walk-ins, Square Appointments is great. I can see this as useful for job interviewers, photographers, high-end hair salons, spas, masseuses, doctors' offices, dentists, and more. I actually would LOVE to see my doctor's office use Square Appointments to avoid the needless hold times and (hopefully) wait times on arrival.
Anonymous | TrustRadius Reviewer

Timely Salon Software

Hairdressers or massage salons, the places where they are too busy to take an appointment via the phone effectively. Places with high pace client walkthrough and multiple staff members. Timely is perfect for environments like that as it would assist in automating a huge part of the admin processes.In my experience using it for high-value services, [it has] proven to be a sales killer due to two main reasons: 1) Booking process taking so long, that a lot of clients change their mind or just call, as for the money that they are saying they are expecting better service. 2) Shows price only at the end of the process, which clients don't like, they want to know price upfront.
Nick Dorogavtsev | TrustRadius Reviewer

Pros

Square Appointments

  • It is free.
  • It is extremely easy to understand and use.
Renea Hanks | TrustRadius Reviewer

Timely Salon Software

  • Integration with Google Calendar allows avoiding double ups
  • Automatic appointment bookings with SMS reminders
  • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
  • Multiple Staff Members to be booked
  • Facebook Integration, allows people to book from Facebook
Nick Dorogavtsev | TrustRadius Reviewer

Cons

Square Appointments

  • Additional functionality: real-time availability calendar to customers
  • Not redirect away from our site to Square
  • Additional functionality: Ability for customers to add up sales when checking out
Anonymous | TrustRadius Reviewer

Timely Salon Software

  • Support is slow and not very knowledgeable. Taking into account that they work only UK time, makes it almost useless.
  • Users are taken through a very lengthy booking process that required a lot of information from them and gives a price only at the very end. Because of that, we have got only 5 bookings in 5 years. Majority of people preferred to book over the phone as it was too difficult.
  • Event/Class booking does not allow you to book more than 1 ticket at the time
Nick Dorogavtsev | TrustRadius Reviewer

Support Rating

Square Appointments

Square Appointments 10.0
Based on 3 answers
The only support I used was the tutorials. They were good and I didn't need to contact a person for support. I learned everything I needed to from the tutorials, and when I ran into problems, I was able to find answers from what was provided.
Anonymous | TrustRadius Reviewer

Timely Salon Software

No score
No answers yet
No answers on this topic

Alternatives Considered

Square Appointments

  • I have tried many of the Appointment scheduling systems out there. Honestly, there are many great ones out there, like Calendly, ScheduleOne, and Appointlet.
  • The reason Square Appointments is my choice is the ability to have an all in one solution. Hence, I have one software to use with its main capacity being processing my invoices and its marketing automation tools.
Renea Hanks | TrustRadius Reviewer

Timely Salon Software

  • Calendly does not have Xero integration (was a deal killer for us), Timely Does.
  • Calendly does have much nicer booking process, compared to Timely.
  • Calendly does not have Google Calendar Integration (was a deal killer for us), Timely Does.
  • Calendly does have GoToMeeting integration which was very attractive.
Nick Dorogavtsev | TrustRadius Reviewer

Return on Investment

Square Appointments

  • Incredible ROI, with flat rate model vs competitors that charge a % per transaction
  • Increased efficiency
Anonymous | TrustRadius Reviewer

Timely Salon Software

  • Bragging rights, yes. Always cool to tell how automated your business is.
  • ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
  • Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
  • No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.
Nick Dorogavtsev | TrustRadius Reviewer

Pricing Details

Square Appointments

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Timely Salon Software

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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