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Square Appointments vs. UKG Workforce Central (discontinued)

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Square Appointments

    Score10 out of 10
    N/ASquare headquartered in San Francisco, California offers Square Appointments, appointment scheduling software. The software is based on technology acquired with BookFresh in February 2014.

    $29

    per month per location

    UKG Workforce Central (discontinued)

    Score5.1 out of 10
    N/AUKG Workforce Central (formerly Kronos Workforce Central) was a suite of HR Management offerings targeted mainly at enterprise customers with larger-scale and more complex HR and workforce management issues. The product is discontinued.N/A
    Pricing
    Square AppointmentsUKG Workforce Central (discontinued)
    Editions & Modules
    Free
    $0
    Plus
    $29
    per month per location
    Premium
    $69
    per month per location
    No answers on this topic
    Offerings
    Pricing Offerings
    Square AppointmentsUKG Workforce Central (discontinued)
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    Square AppointmentsUKG Workforce Central (discontinued)
    Considered Both Products
    Block, Inc (Square)
    No answer on this topic
    Discontinued Products
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    7 Answers
    93%
    Would buy again
    14 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    6 Answers
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    7 Answers
    93%
    Happy with the feature set
    14 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    75%
    Lived up to sales and marketing promises
    6 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    6 Answers
    63%
    Implementation went as expected
    5 Answers
    Best Alternatives
    Square AppointmentsUKG Workforce Central (discontinued)
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    Enterprise eTIME, by ADP (discontinued)
    Score10 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Square AppointmentsUKG Workforce Central (discontinued)
    Likelihood to Recommend
    9.1
    (7 ratings)
    6.6
    (38 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    5.0
    (11 ratings)
    Support Rating
    10.0
    (3 ratings)
    7.1
    (8 ratings)
    Online Training
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Square AppointmentsUKG Workforce Central (discontinued)
    Likelihood to Recommend
    Block, Inc (Square)
    Great for booking and managing appointments. This software is very user-friendly due to its simplicity. The interface is intuitive and easy to use for all ages. The only time this software may not be appropriate might be with someone who is managing their calendar manually and not using a software solution at all.
    Incentivized
    Read full review
    Discontinued Products
    This product was marketed to us as a school and several schools in our area use the program. However, the implementation team we were set-up with had limited school experience and we are still working on the best way to do some of the timekeeping issues where I know that could have been handled better. That being said from a payroll and reporting side it has been great to capture so much data (at times almost too much) and have the system do automatic allocations of salaries and general ledger reports. The reporting takes some getting used to, but overall I've been able to run reports to see and track just about anything I want. Our employees also love the self service compared to our previous products where they can make W4, direct deposit and other updates on their own without having to get HR involved.
    Incentivized
    Read full review
    Pros
    Block, Inc (Square)
    • Square had good interoperability with Google Calendar, so all of our calendars were in sync.
    • Square Appointments we easy to use for clients, and with a few Luddite exceptions, worked flawlessly.
    • Square Appointments made it easy to schedule appointments without having multiple email messages or play phone tag with anyone.
    Incentivized
    Read full review
    Discontinued Products
    • I personally feel like timekeeping is very well thought out and has some powerful tools built in. There is a bit of a learning curve but with strategically placed SMEs we were able to get the use and functionality we needed out of the system.
    • Workforce planning has been crucial in planning operational support in our retail and customer service centers. It is also editable and modifiable as needed.
    Incentivized
    Read full review
    Cons
    Block, Inc (Square)
    • Additional functionality: real-time availability calendar to customers
    • Not redirect away from our site to Square
    • Additional functionality: Ability for customers to add up sales when checking out
    Incentivized
    Read full review
    Discontinued Products
    • Reporting - some of the reports' names do not coincide with the data that is pulled from the system
    • System errors - the system crashes regularly on us with no real explanation why
    • Punch accuracy - sometimes the punches from the timeclocks do not feed into the system
    Incentivized
    Read full review
    Likelihood to Renew
    Block, Inc (Square)
    No answers on this topic
    Discontinued Products
    Now that the system is installed and operational, the "pain is gone"...therefore we see no reason to change to a different application. There is no functionality that is missing from the system that would drive us to consider another solution at this time. Maintenance support from Kronos is sufficient and updates occur regularly.
    Read full review
    Support Rating
    Block, Inc (Square)
    • Square Appointment is excellent at support! I have had several calls with them, and not one time have they dropped the ball, leaving me frustrated without a solution — not one time.
    • The community forum in Square Appointment can answer most of the questions, but if I have had real issues, I am always able to talk to a person. That is very valuable to me as a customer.
    Incentivized
    Read full review
    Discontinued Products
    Having no experience with Kronos prior to using it in March 2016, their customer service team taught me how to use it the right way after my initial training at work. I am well-versed in data analysis using Excel and Access primarily, so once I discovered that Kronos had a reporting feature built in, I've used the feature quite a few times to help our properties evaluate their production costs and make good labor decisions. I give Kronos a 10 because once a person takes the time to learn how to use the software, they'll realize that Kronos is far more effective than most, and gives users more ways to access their information where and when they want to.
    Incentivized
    Read full review
    Alternatives Considered
    Block, Inc (Square)
    Though office can offer a lot of appointment base tasks. Square appointments seem to help keep track, with a more direct approach. It helps to declutter integrations and information, that can often get missed and feel to convoluted. It's approach is more specific in handling appointment needs and scheduling. We would recommend it.
    Incentivized
    Read full review
    Discontinued Products
    Kronos and Dayforce are the two timekeeping systems I’ve worked with in recent years. Kronos feels a little more comprehensive and is my primary timekeeping tool both for myself as well as my staff. Kronos is a great tool for a wide range of shifts, working locations, and pay codes. In this context, I would pick Kronos over Dayforce. On the opposite side, Dayforce is extremely user-friendly and has a “cleaner” user interface if that is a contributing factor for anyone. Also, for managers who oversee large teams (30-50 team members) then Dayforce is a bit more simple to approve time cards, hours, and leave. Kronos is a bit clunky with all the clicks, and managing large teams of hourly employees would be a huge time suck to go in to review/approve all.
    Incentivized
    Read full review
    Return on Investment
    Block, Inc (Square)
    • Ease of scheduling brings in more appointments
    • Must have a card on system to schedule and prepay for an appointment
    • Offers multiple types of appointments
    • Cancellation fees
    Incentivized
    Read full review
    Discontinued Products
    • Kronos is much more expensive than the previous systems we were using, so at this point the ROI is negative. The idea is that it will allow us to scale and grow the company more easily so time will tell if that is the case.
    Incentivized
    Read full review
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