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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Square Online

    Score7.8 out of 10
    N/ASquare Online (formerly Weebly) is a basic content management system with blogging and eCommerce features. It can be utilized for building standard websites or specialized webpages for online stores.

    $13

    per month

    Vitally

    Score8.2 out of 10
    N/AVitally is a customer success platform designed for B2B software organizations to aggregate customer data, automate post-sale workflows, and monitor account health. The platform consolidates product telemetry, CRM records, support desk tickets, and communication logs into a centralized workspace to give customer-facing teams real-time visibility into customer retention and expansion opportunities.N/A
    Pricing
    Square OnlineVitally
    Editions & Modules
    Personal
    $13
    per month
    Professional
    $16
    per month
    Performance
    $29
    per month
    Free
    Free
    Free
    No answers on this topic
    Offerings
    Pricing Offerings
    Square OnlineVitally
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsPricing decreases when paid annually: Personal - $10/Month Professional - $12/Month Performance - $26/Month—
    More Pricing Information
    Features
    Square OnlineVitally
    Security
    Comparison of Security features of Square Online and Vitally
    Feature
    Square Online
    7.6
    31 Ratings
    8% below category average
    Vitally
    9.0
    2 Ratings
    6% above category average
    Role-based user permissions7.631 Ratings9.02 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Square Online and Vitally
    Feature
    Square Online
    9.5
    22 Ratings
    20% above category average
    Vitally
    9.5
    2 Ratings
    9% above category average
    API9.517 Ratings10.01 Ratings
    Internationalization / multi-language9.518 Ratings00 Ratings
    Integration with Salesforce.com00 Ratings9.02 Ratings
    Web Content Creation
    Comparison of Web Content Creation features of Square Online and Vitally
    Feature
    Square Online
    6.5
    43 Ratings
    19% below category average
    Vitally
    -
    Ratings
    WYSIWYG editor5.536 Ratings00 Ratings
    Code quality / cleanliness5.239 Ratings00 Ratings
    Admin section8.839 Ratings00 Ratings
    Page templates6.043 Ratings00 Ratings
    Library of website themes6.143 Ratings00 Ratings
    Mobile optimization / responsive design8.242 Ratings00 Ratings
    Publishing workflow5.335 Ratings00 Ratings
    Form generator7.036 Ratings00 Ratings
    Web Content Management
    Comparison of Web Content Management features of Square Online and Vitally
    Feature
    Square Online
    9.4
    40 Ratings
    22% above category average
    Vitally
    -
    Ratings
    Content taxonomy8.726 Ratings00 Ratings
    SEO support9.736 Ratings00 Ratings
    Bulk management9.621 Ratings00 Ratings
    Availability / breadth of extensions9.433 Ratings00 Ratings
    Community / comment management9.530 Ratings00 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of Square Online and Vitally
    Feature
    Square Online
    -
    Ratings
    Vitally
    8.0
    2 Ratings
    9% below category average
    Product usage00 Ratings8.02 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of Square Online and Vitally
    Feature
    Square Online
    -
    Ratings
    Vitally
    8.7
    2 Ratings
    1% above category average
    NPS surveys00 Ratings8.02 Ratings
    Customer profiles00 Ratings8.02 Ratings
    Automated workflow00 Ratings8.02 Ratings
    Internal collaboration00 Ratings9.02 Ratings
    Customer health scoring00 Ratings10.02 Ratings
    Customer segmentation00 Ratings9.02 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of Square Online and Vitally
    Feature
    Square Online
    -
    Ratings
    Vitally
    7.3
    2 Ratings
    14% below category average
    Customer health trends00 Ratings8.02 Ratings
    Engagement analytics00 Ratings7.02 Ratings
    Revenue forecasting00 Ratings6.02 Ratings
    Dashboards00 Ratings8.02 Ratings
    Best Alternatives
    Square OnlineVitally
    Small Businesses
    Umbraco CMS
    Score7 out of 10
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    Joomla
    Score8.3 out of 10
    ChurnZero
    Score7.9 out of 10
    Enterprises
    RWS Tridion Sites
    Score9 out of 10
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Square OnlineVitally
    Likelihood to Recommend
    9.6
    (44 ratings)
    7.0
    (2 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.6
    (3 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Square OnlineVitally
    Likelihood to Recommend
    Block, Inc (Square)
    If you are having students create websites or information pages about something they are studying in class, this is a great option. The fact that students can spend less time getting situated and learning the app and get right to work researching and creating their pages is great. For middle to high school, this is a fantastic app to use. However, if you want more nuanced analytics or want students to focus on blogging more than webpage building, this is limited.
    Incentivized
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    Vitally
    • Vitally is suitable for any software company that is looking to measure and report and action the health of their customers.
    • While you would get less value from the tool if you do not have a team in place to action the insights it generates, I would still recommend that smaller teams look at implementing health scores and setting up automated responses to bad health.
    Incentivized
    Read full review
    Pros
    Block, Inc (Square)
    • Drag and drop interface makes it very easy to add all types of content, including images, text, video (and YouTube videos), embeddable applications and more.
    • It's very easy to set up navigation features like cascading menus and sticky navigation (where the menu stays put - may depend on the template chosen though).
    • A technical backend is fairly straight-forward for setting up a fav icon, 301 redirects, SEO, Google Analytics, etc.
    Incentivized
    Read full review
    Vitally
    • Integrations with other sources
    • Dashboards easy to build
    • Quick research of info
    Incentivized
    Read full review
    Cons
    Block, Inc (Square)
    • Weebly doesn't have a lot of templates to choose from, so if you don't have any experience with CSS or HTML, it's hard to customize your site to an extent.
    • Weebly isn't fully SEO friendly. They don't allow you to add H1 tags to pages out of the box.
    • You can't create folder structures when it comes to web page URLs. You can put web pages under a main menu dropdown, but they don't allow you to put all sub-menu items in a structured folder (like site.com/folder/page-1 and site.com/folder/page-2).
    Incentivized
    Read full review
    Vitally
    • NPS measurement is not particularly customizable
    Incentivized
    Read full review
    Likelihood to Renew
    Block, Inc (Square)
    Weebly is consistently adding features that line up with our needs. The ease of use makes it the perfect program for us since we have users of multiple age brackets and knowledge of web design. We love that we can give users access to only the pages they are affiliated with
    Incentivized
    Read full review
    Vitally
    No answers on this topic
    Usability
    Block, Inc (Square)
    Very easy to use and intuitive to design after all of our business needs. From the website and POS system to how we represent ourselves internally and to our customers... Square is second-to-none in helping our business and others in our same boat become the kind of businesses we want to be when it comes to our inventory and sales of these kinds of products.
    Incentivized
    Read full review
    Vitally
    Using of this tool I have improved customer satisfaction tracking and reduced churn rates by ensuring tasks are completed within set timeframes. Customer Sentiment analysis is also very important for me as well as the good project tracking and alignment across Product, Engineering, and Sales teams. This leads to more efficient collaboration and project completion.
    Incentivized
    Read full review
    Alternatives Considered
    Block, Inc (Square)
    Weebly's designs, plugins, and customization options are a little more advanced in some cases than other similar programs. WordPress requires a different level of expertise and knowledge of code, keywording, and plugins, so I wouldn't even compare them. Wix is a little more user-friendly because you can drag and drop your design, which was very convenient for customizing your site. I didn't personally select Weebly, but it is user-friendly and nearly anyone comfortable with a computer could figure it out. Weebly support is also pretty good.
    Incentivized
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    Vitally
    • Vitally was much easier to both set up and maintain than ChurnZero. The ongoing cost of keeping Churn Zero set up correctly was ultimately too much and caused us to look at other tools.
    • Vitally's user interface is much cleaner and easier to understand. While ChurnZero may have more customizations, we ultimately found we were not using large portions of their app.
    • Vitally worked out to be much cheaper for our needs.
    Incentivized
    Read full review
    Return on Investment
    Block, Inc (Square)
    • Weebly has allowed our business to create a connection with our customers by offering home decor, cooking and styling tips.
    • Weebly gives us the chance to relay information to customers regarding merchandise, current sales and promotions, store hours and locations etc. Which has helped increase business.
    • Weebly has given our not very tech savvy business the opportunity to have a website and stay relevant with our competitors.
    Incentivized
    Read full review
    Vitally
    • Positive Customer Onboarding and Progress Tracking
    • Good tracking of customer relationship management
    • Customer onboarding, adoption, and satisfaction
    Incentivized
    Read full review
    ScreenShots