Strikedeck (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Strikedeck (discontinued)	Score 4.7 out of 10	Mid-Size Companies (51-1,000 employees)	Strikedeck was a SaaS platform for Customer Success used to enable more efficiency in planning renewals, identifying upsell/cross-sell opportunities, and monitoring customer health, with out of the box playbooks and workflows for common events in the customer lifecycle. The platform was acquired by Medallia, and discontinued. Strikedeck is no longer available.	N/A

Pricing

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Strikedeck (discontinued)
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Strikedeck (discontinued)
Considered Both Products	Strikedeck (discontinued) Ria Cruz Manager of Customer Success Team Chose Strikedeck (discontinued) The lower price was why we went with Strikedeck over Gainsight or Totango. Incentivized Helpful? JL Justin Little Account Executive Chose Strikedeck (discontinued) Salesforce did a better job tracking tickets and invoicing and was easier to enter a next steps field with my narrative. Otherwise, Strikedeck's dashboards and customer profile pages are incredibly helpful in understanding my client at a high level. Incentivized Helpful? Maha Sharabinth Senior Customer Success Manager - APJ Chose Strikedeck (discontinued) Most of the functionalities are the same. But Gainsight has an upper hand in defining product level relationships where product specific details can be captured. If the CSM is dealing with multiple teams within an organisation then capturing product specific details is … Incentivized Helpful?
Top Pros	Pro User interface Pro Good integration Pro Ease of use
Top Cons	Minus Support team Minus Learning curve Minus Break down

Features

Strikedeck (discontinued)

Security

Comparison of Security features of Product A and Product B
	Strikedeck (discontinued) 8.5 4 Ratings 3% below category average
Role-based user permissions	8.54 Ratings

Platform & Infrastructure

Comparison of Platform & Infrastructure features of Product A and Product B
	Strikedeck (discontinued) 8.4 5 Ratings 2% below category average
API	7.33 Ratings
Integration with Salesforce.com	9.64 Ratings

Customer Data Extraction / Integration

Comparison of Customer Data Extraction / Integration features of Product A and Product B
	Strikedeck (discontinued) 8.7 5 Ratings 0% above category average
Product usage	9.45 Ratings
Help desk / support tickets	8.04 Ratings

Customer Success Management

Comparison of Customer Success Management features of Product A and Product B
	Strikedeck (discontinued) 8.7 5 Ratings 4% above category average
NPS surveys	8.84 Ratings
Sponsor tracking	9.01 Ratings
Customer profiles	8.65 Ratings
Automated workflow	8.05 Ratings
Internal collaboration	8.04 Ratings
Customer health scoring	9.45 Ratings
Customer segmentation	9.05 Ratings

CSM Reporting & Analytics

Comparison of CSM Reporting & Analytics features of Product A and Product B
	Strikedeck (discontinued) 7.8 5 Ratings 5% below category average
Customer health trends	8.85 Ratings
Engagement analytics	8.05 Ratings
Revenue forecasting	6.22 Ratings
Dashboards	8.24 Ratings

Best Alternatives
	Strikedeck (discontinued)
Small Businesses	Intercom Score 8.7 out of 10
Medium-sized Companies	CustomerSuccessBox Score 9.5 out of 10
Enterprises	Cisco Webex Experience Management (discontinued) Score 8.8 out of 10
All Alternatives	View all alternatives

User Ratings
	Strikedeck (discontinued)
Likelihood to Recommend	7.6 (5 ratings)
Usability	5.7 (5 ratings)
Support Rating	7.8 (5 ratings)

User Testimonials
	Strikedeck (discontinued)
Likelihood to Recommend	Discontinued Products The system is good for Customer Success teams to get started and if all the users are updating it responsibly. There are not many checks and balances in the system so your team will have to be disciplined. The reason why I have not been generous with my rating is only because of the slow nature of support and upgrades to the product. Incentivized Verified User Anonymous Read full review
Pros	Discontinued Products Automating tasks within Playbooks Combine multiple sources of customer data Makes it easy to track and review customer status The Customer Support is outstanding - knowledgeable, helpful, responsive Incentivized Regan Davis SVP Customer Success and Field Engineering Read full review
Cons	Discontinued Products The knowledge base with content and videos is still work in progress. The support team was very responsive, but not consultative. I had to create from scratch most of the time. It was confusing to use. Incentivized Ria Cruz Manager of Customer Success Team Read full review
Usability	Discontinued Products I think the only thing holding me back from a 10 is the fact that I don't have that next step field and integration seems to break at times. Incentivized JL Justin Little Account Executive Read full review
Support Rating	Discontinued Products When we get issues with Strikedeck, we raise it internally with the Strikedeck admin team. They then contact Strikedeck and raise a support ticket. The turnaround time is quick quick. But from my personal use of Strikedeck, I have only come across few situations where a support ticket is raised with Strikedeck. Incentivized Maha Sharabinth Senior Customer Success Manager - APJ Read full review
Alternatives Considered	Discontinued Products The lower price was why we went with Strikedeck over Gainsight or Totango. Incentivized Ria Cruz Manager of Customer Success Team Read full review
Return on Investment	Discontinued Products Helps in better forecasting of revenue & customer retention. Provides Customer Success specific MIS. NPS survey help gauge customer pulse. Incentivized Verified User Anonymous Read full review
ScreenShots	Strikedeck (discontinued) Screenshots