Overall Satisfaction with Strikedeck
Strikedeck was a customer success tool we used to track the health of our customers who use our services. Strikedeck pulled our data from Salesforce to provide a snapshot view of account health, log call notes, and perform playbooks.
- Account snapshots.
- Good integration with Salesforce.
- Very customizable.
- The knowledge base with content and videos is still work in progress.
- The support team was very responsive, but not consultative. I had to create from scratch most of the time.
- It was confusing to use.
- Basic standard health scores.
The lower price was why we went with Strikedeck over Gainsight or Totango.
Do you think Strikedeck (discontinued) delivers good value for the price?
No
Are you happy with Strikedeck (discontinued)'s feature set?
No
Did Strikedeck (discontinued) live up to sales and marketing promises?
No
Did implementation of Strikedeck (discontinued) go as expected?
Yes
Would you buy Strikedeck (discontinued) again?
No