Overall Satisfaction with Strikedeck
Strikedeck was a customer success tool we used to track the health of our customers who use our services. Strikedeck pulled our data from Salesforce to provide a snapshot view of account health, log call notes, and perform playbooks.
- Account snapshots.
- Good integration with Salesforce.
- Very customizable.
- The knowledge base with content and videos is still work in progress.
- The support team was very responsive, but not consultative. I had to create from scratch most of the time.
- It was confusing to use.
Do you think Strikedeck (discontinued) delivers good value for the price?
Are you happy with Strikedeck (discontinued)'s feature set?
Did Strikedeck (discontinued) live up to sales and marketing promises?
Did implementation of Strikedeck (discontinued) go as expected?
Would you buy Strikedeck (discontinued) again?
Strikedeck is confusing to use. The application is not as user-friendly as I would have liked.
Support response time was okay, but they were not very consultative in their approach. Their knowledge center might be better now, but it was lacking when I used Strikedeck.
Strikedeck is a good CS tool if you are using it for basic things like standard health scores. Things often did not work as I thought they should -- the surveys cannot be easily customized, language cannot be easily accommodated, playbooks cannot be edited once launched. Setting up custom rules for journey stages is not straightforward. I did not think the application was user-friendly. Support was okay, but not consultative, and I created from scratch most of the time. My requests were sent "to engineering" and I never hear about them again.