Single source for customer data
December 24, 2021

Single source for customer data

Regan Davis | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Strikedeck

StrikeDeck is the repository for all customer information that is used by our Customer Success Directors. At a single glance, our CSDs can see all pertinent data on a customer (health score, NPS, outstanding support tickets, revenue, etc.) We use StrikeDeck to implement standard playbooks and manage tasks associated with those playbooks. It is also where we keep notes on customers and are able to share information with others within the organization even if they are not StrikeDeck seat holders. We use it to help maintain standards and create efficiencies.

Pros

  • Automating tasks within Playbooks
  • Combine multiple sources of customer data
  • Makes it easy to track and review customer status
  • The Customer Support is outstanding - knowledgeable, helpful, responsive

Cons

  • The interface is not always intuitive - It requires a fair amount of training to be proficient
  • It has a return base on less wasted time tracking useful information on customers
  • Reduces wasted time on tasks that can be automated

Do you think Strikedeck (discontinued) delivers good value for the price?

Yes

Are you happy with Strikedeck (discontinued)'s feature set?

Yes

Did Strikedeck (discontinued) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Strikedeck (discontinued) go as expected?

I wasn't involved with the implementation phase

Would you buy Strikedeck (discontinued) again?

Yes

I don't find the interface intuitive. I had to get training to understand how to do what I wanted to do. If it is a function I don't use often, I have to spend time trying to figure it out
The Customer Success support is outstanding. Regular meetings, responsive, knowledgeable, helpful, etc. Can't say enough!
If you have multiple sources of customer data (usage data in one system, customer details in a separate CRM, separate NPS data, etc). If you are looking for an efficient way to implement playbooks and automate tasks.

Strikedeck (discontinued) Feature Ratings

10.0
Product usage
10
Help desk / support tickets
10
9.5
NPS surveys
Not Rated
Sponsor tracking
Not Rated
Customer profiles
10
Automated workflow
8
Internal collaboration
Not Rated
Customer health scoring
10
Customer segmentation
10
10.0
Customer health trends
10
Engagement analytics
10
Revenue forecasting
Not Rated
Dashboards
Not Rated
8.0
Role-based user permissions
8
10.0
API
Not Rated
Integration with Salesforce.com
10
Integration with Marketo
Not Rated
Integration with Eloqua
Not Rated

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