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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    SugarSync

    Score3.5 out of 10
    N/ASugarSync is a cloud storage and backup solution designed for small businesses.

    $7.50

    per month

    TrueNAS

    Score9.1 out of 10
    N/ATrueNAS is a network-attached storage featuring all-flash and hybrid storage editions, from iXsystems headquartered in San Jose.

    $0

    per month

    Pricing
    SugarSyncTrueNAS
    Editions & Modules
    100 GB
    $7.49
    per month
    250 GB
    $9.99
    per month
    500 GB
    $18.95
    per month
    No answers on this topic
    Offerings
    Pricing Offerings
    SugarSyncTrueNAS
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    SugarSyncTrueNAS
    Considered Both Products
    Ziff Davis Inc
    No answer on this topic
    iXsystems
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    39 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    37 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    39 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    36 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    37 Answers
    Features
    SugarSyncTrueNAS
    File Sharing & Management
    Comparison of File Sharing & Management features of SugarSync and TrueNAS
    Feature
    SugarSync
    9.4
    8 Ratings
    11% above category average
    TrueNAS
    -
    Ratings
    Versioning8.06 Ratings00 Ratings
    Video files9.05 Ratings00 Ratings
    Audio files10.05 Ratings00 Ratings
    Document collaboration10.07 Ratings00 Ratings
    Access control10.08 Ratings00 Ratings
    File search9.08 Ratings00 Ratings
    Device sync10.08 Ratings00 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of SugarSync and TrueNAS
    Feature
    SugarSync
    9.7
    8 Ratings
    12% above category average
    TrueNAS
    -
    Ratings
    User and role management10.07 Ratings00 Ratings
    File organization9.08 Ratings00 Ratings
    Device management10.08 Ratings00 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of SugarSync and TrueNAS
    Feature
    SugarSync
    10.0
    8 Ratings
    14% above category average
    TrueNAS
    -
    Ratings
    Performance10.08 Ratings00 Ratings
    Reliability10.08 Ratings00 Ratings
    Storage Reports10.06 Ratings00 Ratings
    Best Alternatives
    SugarSyncTrueNAS
    Small Businesses
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    DiskStation
    Score8.9 out of 10
    Medium-sized Companies
    Apple iCloud
    Score8.4 out of 10
    DiskStation
    Score8.9 out of 10
    Enterprises
    ownCloud
    Score9.2 out of 10
    DiskStation
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    SugarSyncTrueNAS
    Likelihood to Recommend
    10.0
    (10 ratings)
    9.9
    (39 ratings)
    Likelihood to Renew
    9.0
    (3 ratings)
    7.3
    (1 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Support Rating
    10.0
    (1 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (1 ratings)
    User Testimonials
    SugarSyncTrueNAS
    Likelihood to Recommend
    Ziff Davis Inc
    When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.
    Incentivized
    Read full review
    iXsystems
    We have many TrueNAS units deployed and they've served us well everywhere. Our most common use case is using it as storage backing for virtual machines. We have Proxmox talking to it, as well as having it acting as the hypervisor. We've never lost data with it, even when faced with multiple disk failures. We've also always found the performance to be robust and able to handle the needs of our clients. Our clients range from libraries, to medium sized enterprises and we've always been able to make it work, and work reliably.
    Incentivized
    Read full review
    Pros
    Ziff Davis Inc
    • Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
    • Works in the background - although this is true for all
    • You can share with others - including those who do not use SugarSync
    Incentivized
    Read full review
    iXsystems
    • iSCSI Datastores for virtualization.
    • NFS store for unix storage or backups over networking.
    • Very fast performance, sometimes outclassing SSD arrays even in NFS.
    • The ZFS filesystem has given use much greater flexibility.
    • Using their newer servers we could in theory scale to any height of required storage.
    Read full review
    Cons
    Ziff Davis Inc
    • Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
    Incentivized
    Read full review
    iXsystems
    • more graphical interface to admin features like plugins, jails, list are well but a tiles aproach will be better
    • allow bulk upload/download/update to Groups or user accounts from SMB shares.
    • some script language template featured to create/config/change/delete storage pools /dataset or shares .
    Read full review
    Likelihood to Renew
    Ziff Davis Inc
    1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse
    Read full review
    iXsystems
    The software has been amazing. It has saved me a lot of headache in the past few years. Also, it's nice to knowing that if any of our current Synology devices were to die I can have an iSCSI system up and running very shortly. I didn't give a 10 score because I find their support to be rather slow and pedantic. They test many things when the answer is right in front of them. The compute sytem (not storage) we purchased from them came with pcie gen4 nvme's. They didn't work, but rather than believe me about the spec's in the motherboard manual saying the onboard was pcie3 ONLY they shipped me 2 replacements until I showed them an old pcie3 device worked just fine. The part that rather frustrated me was the machine was claimed to have been tested / burnt in. How can this be true if the server won't even boot up into the BIOS?
    Read full review
    Usability
    Ziff Davis Inc
    No answers on this topic
    iXsystems
    The software is fairly straight forward and if you mess up the network interfaces you can login locally at the console and fix any issues that you may have had with VLANS etc denying you network access. There was a little bit of annoying issues when setting up multiple network interface cards. Rather than keeping one interface setup with DHCP, when you add a second one with a new network it disables the first. Which makes it impossible to login again. However if you wait it will revert. I learned after works that you need to set up the network cards and then go back and setup the first one again and THEN test / apply. After that it was pretty good. The summary of the devices is very nice to. You get an accurate snapshot of how well your system is doing as soon as you login
    Read full review
    Support Rating
    Ziff Davis Inc
    Customer service is amazing, they are always fast to respond and very helpful.
    Incentivized
    Read full review
    iXsystems
    The support was responsive for opening cases. However I found solutions to simple problems took far too long. When we had a bad power supply and we had another with the exact same firmware version they should have sent replacement for both. We had to file another case for the other PSU that started dyeing the same week. They also had to do a lot of troubleshooting to replace the fans that were not behaving as they should. I'm not a home user. I know when certain things are failing and the silly hoops the jump through made it frustrating. However, once we finally got the problem identified we had parts shipped out via advance replacement which was nice.
    Read full review
    Implementation Rating
    Ziff Davis Inc
    No answers on this topic
    iXsystems
    The implementation went well after we got the boot drive working properly. The device was setup exactly as i asked with the hardware except for the boot drive. The reason I chose 9 instead of 10 was the boot drive put us back about a week for the part to arrive. I ended up using a personal drive to show them that they were wrong sending use the gen4 drives.
    Read full review
    Alternatives Considered
    Ziff Davis Inc
    SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.
    Incentivized
    Read full review
    iXsystems
    I chose TrueNAS (upgrading from FreeNAS) because of the small footprint, ease of use, and reliability of the ZFS file system. The file sharing protocols supported as well as the intuitive interface all make TrueNAS a great choice for business and hobbyists alike.
    Read full review
    Return on Investment
    Ziff Davis Inc
    • There were some opensource alternatives but we wanted something with better support which SugarSync offers.
    • We achieved faster project collaboration with SugarSync.
    Incentivized
    Read full review
    iXsystems
    • Using a TruNAS integrated solution has reduced support overhead compared to using custom hardware.
    • Being cheaper than full flash storage arrays, this unit allows for a good balance of speed with its use of SSD-based caching drives.
    • The reliability of the hardware/software integration means I spend less time troubleshooting and more time doing business. Coming from a custom-built solution it is apparent that IX Systems has done some extensive testing.
    Read full review
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