SugarSync vs. Verint Financial Compliance

When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.

Incentivized

trading turrets are a unique phone solution that allow up to 30 simultaneous calls and this is one of the few call recording solutions that is designed to interpret those media streams correctly and show them as separate calls. It can also allow playback directly to the turret which is useful to the end users.

• Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
• Works in the background - although this is true for all
• You can share with others - including those who do not use SugarSync

Incentivized

• identifies individual conversations on the turret
• allows direct playback from turrets without a proxy
• includes an announcement feature (you call may be recorded...)

• Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.

Incentivized

• license usage and reporting is a little confusing
• purging empty/silent recordings was not simple

1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse

The documentation provided was simple to follow and includes the configuration required on the turrets and many other common phone systems. It has role based access control meaning that supervisors can log into the web interface and view recordings for only those users or devices that they should be able to see, while not being able to disrupt the system.

Customer service is amazing, they are always fast to respond and very helpful.

Incentivized

SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.

Incentivized

Qfiniti was our previous recording solution, but could not handle the turret media streams, despite us trying to manipulate its settings. Verint financial compliance also has an import function for a number of systems, including a custom CSV import option so we could get all the old recordings and metadata from Qfiniti when we migrated too.

• There were some opensource alternatives but we wanted something with better support which SugarSync offers.
• We achieved faster project collaboration with SugarSync.

Incentivized

• meets the recording compliance needs for a turret solution
• playback from the turret means little user training required