Supportbench vs. SysAid
Supportbench vs. SysAid
Product | Rating | Most Used By | Product Summary | Starting Price |
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Supportbench | Small Businesses (1-50 employees) | Supportbench is a SaaS solution that is focused on giving companies the ability to deliver the best possible support to their customers. According to the vendor, this solution melds the simple beauty of small business products with the power and complexity of enterprise solutions. Supportbench includes advanced SLA management features that enable users to create SLAs for specific companies, contacts, contracts, priorities, assets and more. | $20 agent | |
SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A |
Supportbench | SysAid | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | Required | ||||||||||||||
Additional Details | — | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | ||||||||||||||
More Pricing Information |
Supportbench | SysAid | |
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Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Supportbench | SysAid | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Supportbench | SysAid | |
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Likelihood to Recommend | - (0 ratings) | 8.7 (156 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (15 ratings) |
Usability | - (0 ratings) | 8.8 (41 ratings) |
Availability | - (0 ratings) | 9.1 (4 ratings) |
Performance | - (0 ratings) | 9.1 (4 ratings) |
Support Rating | - (0 ratings) | 9.0 (51 ratings) |
In-Person Training | - (0 ratings) | 9.1 (2 ratings) |
Online Training | - (0 ratings) | 9.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.3 (8 ratings) |
Configurability | - (0 ratings) | 9.1 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 8.5 (13 ratings) |
Ease of integration | - (0 ratings) | 5.1 (2 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Professional Services | - (0 ratings) | 8.8 (8 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (3 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (3 ratings) |
Supportbench | SysAid | |
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Likelihood to Recommend | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Pros | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Cons | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Likelihood to Renew | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Usability | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Reliability and Availability | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Performance | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Support Rating | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
In-Person Training | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Online Training | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Implementation Rating | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Alternatives Considered | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Contract Terms and Pricing Model | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Scalability | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Professional Services | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
Return on Investment | Supportbench Service Inc. No answers on this topic | SysAid Technologies |
ScreenShots | Supportbench Screenshots | SysAid Screenshots |