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Symantec Asset Management Suite vs. Symantec IT Management Suite

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Symantec Asset Management Suite

    Score6 out of 10
    N/AThe Symantec Asset Management Suite aims to help organizations get an accurate picture of their assets, ensure compliance during software audits, avoid vendor penalties and fines and uncover savings by eliminating the purchase of unnecessary licenses. This IT Asset Management solution is designed to discover, inventory, and track all hardware and software assets in an organization’s IT infrastructure through a CMDB. The CMDB manages assets’ hierarchical relationships to other…N/A

    Symantec IT Management Suite

    Score8 out of 10
    N/ASymantec IT Management Suite enables IT administrators to securely manage the entire lifecycle of desktops, laptops, and servers across Windows, Mac, Linux, Unix, and virtual environments including deployment, asset management, and patch management to reduce costs and increase productivity.N/A
    Pricing
    Symantec Asset Management SuiteSymantec IT Management Suite
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Symantec Asset Management SuiteSymantec IT Management Suite
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Symantec Asset Management SuiteSymantec IT Management Suite
    IT Asset Management
    Comparison of IT Asset Management features of Symantec Asset Management Suite and Symantec IT Management Suite
    Feature
    Symantec Asset Management Suite
    -
    Ratings
    Symantec IT Management Suite
    8.6
    2 Ratings
    11% above category average
    Software and hardware inventory tracking00 Ratings7.02 Ratings
    License management00 Ratings10.02 Ratings
    Asset lifecycle monitoring00 Ratings9.02 Ratings
    Contract management00 Ratings9.02 Ratings
    Asset relationship management00 Ratings8.02 Ratings
    Best Alternatives
    Symantec Asset Management SuiteSymantec IT Management Suite
    Small Businesses
    No answers on this topic
    No answers on this topic
    Medium-sized Companies
    No answers on this topic
    KACE Asset Management Appliance
    Score8.9 out of 10
    Enterprises
    No answers on this topic
    KACE Systems Management Appliance
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Symantec Asset Management SuiteSymantec IT Management Suite
    Likelihood to Recommend
    10.0
    (7 ratings)
    8.0
    (2 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Symantec Asset Management SuiteSymantec IT Management Suite
    Likelihood to Recommend
    Broadcom
    If your organization has more than 50 computers and you have a dedicated IT Staff to manage the software then Symantec Asset Management Suite would be a great fit for your organization. The IT Staff can customize and configure the software and console to fit your organization's direct needs. It will speed up software installations and help to keep your computers running smoothly by applying patches and other necessary software updates in a timely manner. It will also help you manage your asset inventory so you know exactly where each computer is located, its IP address, and the users logging into the machine. If your organization is small and only has around 20 computer users then I would not recommend investing in the Symantec Asset Management Suite. Managing 20 computers is a task that is pretty easy to manage even if you do not have a dedicated IT Staff within your organization.
    Incentivized
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    Broadcom
    The Symantec IT Management Suite is used throughout the company (global). It is efficient and reports via email any type of problem found, from threats to attacks. The update on the clients is carried out without being noticed. When the system is doing some sort of scan, older computers are slow. Other than that, I believe it is an ideal software for monitoring the entire infrastructure.
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    Pros
    Broadcom
    • Asset tracking - Very important in a business
    • Reports - Keep track of what programs are installed, who has which computer, etc.
    Incentivized
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    Broadcom
    • End to end workstation imaging with a 45 minute average for OS, drivers and base software with only 1 technician touch to name the workstation.
    • Application usage reporting on what software is being used and how much - broken down by site, department and user.
    • 5% of managed workstations were patched.
    • IT lifecycle reports were automated with live inventory feeds to enable purchase reports.
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    Cons
    Broadcom
    • Ability to tie into and be supported by RHEL, CentOS, and any other Unix based OS. I know that they could tie into some different systems, but weren't truly supported.
    • Altiris was how we deployed to multiple computers all at once, Altiris Agent sometimes stops, and can be an issue to have it update in the Console.
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    Broadcom
    • Increased memory consumption
    • Older machines can not support the program
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    Usability
    Broadcom
    No answers on this topic
    Broadcom
    I am bit biased after using Symantec ITSM for 10 plus years. However, I found its ability to wrap everything into one console for at a view enterprise health a powerful tool for my department and others. The ability to provide self healing of software packages to workstations was especially powerful. The ability to customize data connections to other tools and automate those inputs and outputs let us provide the business data to support enterprise decisions on Hardware and software usage.
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    Support Rating
    Broadcom
    No answers on this topic
    Broadcom
    With the Blue Coat acquisition the question remains on how much support Symantec is going to give the ITSM suite. Its just not that sexy anymore to have to support a product that touches all the hardware anymore. A few of the really good support reps have gone the way of private which is very concerning.
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    Alternatives Considered
    Broadcom
    We compared a lot of products Pulseway, Asset Panda, GoCodes, Service Now, BMC TrackIT, Sysaid, Landesk. After checking all these, found Symantec is the only one which fulfills all my organization's requirements. Glad to find a great choice by doing a proper survey. I would suggest others to go for this too.
    Incentivized
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    Broadcom
    We evaluated Norton and Kaspersky, we chose Symantec to provide more options and more guarantees. In addition, we have used the tool for more than 10 years in the company (the time I am working). It has an interface with all monitoring data and statistics. A specific display of each piece of connected equipment in the network, making monitoring easy and, in case of a threat, it notifies us.
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    Return on Investment
    Broadcom
    • Increased productivity by PC Support
    • Faster compliance in a zero day situation
    • Reporting and visibility that lead to tangible action
    • Implementation can be cumbersome and technical support may be required.
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    Broadcom
    • Reduction of virus infections
    • Greater clarity in the reports
    • Monitoring the network and infra
    Incentivized
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