Symantec IT Management (Altiris), Worth a second look!
October 12, 2015
Symantec IT Management (Altiris), Worth a second look!
Score 9 out of 10
Vetted Review
Verified User
Software Version
ITMS 7.5/7.6
Modules Used
- Patch Management, Software Management, Mac Management, Inventory Management, Asset Management
Overall Satisfaction with Symantec
Symantec ITMS has filled several gaps for me. Everything from patch and vulnerability management to software licensing and audit control. I'm currently using ITMS for software management, reporting, provisioning and asset control. Through the advanced reporting capabilities, I'm able to generate real time, actionable data whenever I want.
- I have not found a better patch management solution to date.
- The ability to manage out-of-band clients via Cloud Enabled Management is huge.
- Technical support has always been top notch.
- Technical documentation may be lacking at times but support will usually make up for it.
- Training and certification is very limited.
- Sometimes a tough sell after a rocky reputation in the past.
- Increased productivity by PC Support
- Faster compliance in a zero day situation
- Reporting and visibility that lead to tangible action
- Implementation can be cumbersome and technical support may be required.