Symantec - Great for big businesses, overkill for smaller ones.
October 27, 2015

Symantec - Great for big businesses, overkill for smaller ones.

Brandan Kusser | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Software Version

Not sure

Modules Used

  • Asset Management

Overall Satisfaction with Symantec Asset Management Suite

Symantec Asset Management Suit was being used to keep track of assets company wide, including laptops, desktops, printers, etc. The company I used it at was well over 2,000 employees worldwide, and kept impressively accurate information. If a computer was inactive or had a specific issue, the program would alert my department and we could take care of it.

Though the agent was installed on every machine across the company, only 6 of used it to run reports, look up machines, etc, while one of us managed it. Managing this for use in such a large company was very time consuming and actually required it's own position.

The product addresses many business problems, especially for one who does not already have an asset management solution. Keeping track of machines, running reports, and many other things can be accomplished.

Overall, I liked using this product and was very accurate in an extremely large environment. There is a lot of overhead, mostly because of needing an entire salaried position to properly manage it, but if it is something your company can afford to do, Symantec Asset management is a useful tool.

  • Asset tracking - Very important in a business
  • Reports - Keep track of what programs are installed, who has which computer, etc.
  • Overhead - Time Consuming to manage
  • User Interface - Not a problem per se, but the UI could be updated to look more modern.
  • Speed - Occasionally, Symantec was a little slow, but that could have been due to our huge enviroment. It was nothing crippling.
  • Much faster time finding out what equipment belongs to who, especially if this info is needed and the person is unavailable.
  • Better "Customer Service" (Tech to end user)
I use Samanage at my new company, and it is much more modern, has more functionality, and is faster/easier to use. However, I am not sure if it would stack up as well in a company the size of my last one. I went from a company of 2,000+ to a company of 350. The need for Symantec isnt there at my new place, but I have liked using Samanage better, regardless. The UI and speed are the breaking factors.
Much better suited in a large environment. It might be overkill for smaller companies.

Symantec Asset Management Suite Feature Ratings