- Helps me control the software license fee by paying only for hardware that is being used. This helps reduce a lot of cost to the company.
- Helps manage inventory, audits etc.
- It helps control and manage all inventories using CMDB which gives a hierarchy of all information.
- One of the features that we use Symantec Asset Management Suite for the most is to push out patches and software updates. We have about 750 computer users throughout Missouri Botanical Garden so when IE or Windows requires a patch fix or update, it would take a long to physically visit each computer here and install those updates. Instead we can set up a job through Symantec Asset Management Suite that will automatically push out the patches or software updates to the computers in our organization at a certain time. The job runs automatically and will generate a report when it's finished if any computers failed to update.
- Missouri Botanical Garden is considered a "Greeen" organization, therefore we take sustainability seriously and are always looking for ways to save energy. One of the tasks that we have set up as a job in Symantec Asset Management is every evening at 8 pm, it will search for computers that were left on by users and will power them down. This helps us save on energy and allows us to continue our goal of being a sustainable organization. This function also helps when a user is out of the office and needs software installed. The user doesn't have to keep their computer on and waste energy, but instead we can use Symantec's Asset Management Suite to wake the computer up when we are ready to work on it.
- Another feature that I really like in the Symantec Asset Management Suite is the ability to create a job that will automate software installations. For instance, I have a job set up that will automatically install Office Suite 2016 to a user's computer. I just have to select the job with the Symantec Console, then drag and drop it on the computer number that I need to install it on. Once I drag and drop the job onto the computer number in the console, the command box on the computer where the software is being installed briefly opens showing the computer has received the job and it is running in the background. I refresh the console every so often to see if the job is finished, but the console takes care of everything automatically in regards to the software being installed.
- Symantec Asset Management Suite is a really great product for any organization to use for managing their computers. One of the main issues that we run into when using Asset Management Suite are problems with user permissions after updating the software. Whenever we update the software, we have to redo the permissions for users because when they try to log in they get an error stating that they are not authorized to use the software.
- Other issues that I've seen with Symantec Asset Management Suite are problems with pushing jobs out to computers. For the most part, this function usually runs smoothly, but sometimes, the jobs will not push out to the computers and we have to install the updates ourselves manually. At times it's hard to tell if the job is actually running or not because the console will say that it's pushing the job to the computer, but then it freezes up and the job never actually starts. When you refresh the console, sometimes it will report that the job is running, but it's actually not running at all.
- Another issue that I've had with Symantec Asset Management Suite is getting the console to run in my internet browser. Whenever I clicked the shortcut link to open the console, IE would give me an error that it needed to be updated and that the console could not run without the update. I updated my Internet Explorer to the latest version, but still could not get the console to run. So I had to uninstall the console, reinstall it, and redo the permissions to get it to work.
Symantec Asset Management Suite Review: "Symantec - Great for big businesses, overkill for smaller ones."
Though the agent was installed on every machine across the company, only 6 of used it to run reports, look up machines, etc, while one of us managed it. Managing this for use in such a large company was very time consuming and actually required it's own position.
The product addresses many business problems, especially for one who does not already have an asset management solution. Keeping track of machines, running reports, and many other things can be accomplished.
Overall, I liked using this product and was very accurate in an extremely large environment. There is a lot of overhead, mostly because of needing an entire salaried position to properly manage it, but if it is something your company can afford to do, Symantec Asset management is a useful tool.
- Asset tracking - Very important in a business
- Reports - Keep track of what programs are installed, who has which computer, etc.
- Overhead - Time Consuming to manage
- User Interface - Not a problem per se, but the UI could be updated to look more modern.
- Speed - Occasionally, Symantec was a little slow, but that could have been due to our huge enviroment. It was nothing crippling.
- Application update is SAM Suite's strong point.
- SAM Suite has good remote control.
- The PXE server for imaging works well.
- Would like to an easier install of the SAM Suite packages.
- Use of one console for all products.
- Easier scripting.
- You can send tasks, using various languages, down to a machine using the SMP
- You can patch machines with an agent
- There are great reporting capabilities
- Reliance on Silverlight and Internet Explorer, although it's moving to HTML5.
Symantec Asset Management Suite Review: "SAM - A great purchase if you need enterprise environment managed and imaged."
- Reporting. The reporting tool can allow down to a granular level. This is important for pinpointing the issues that arise in the infrastructure.
- Updating. It was easy to update the software. I never had any issues with patches that arose.
- Ability to tie into and be supported by RHEL, CentOS, and any other Unix based OS. I know that they could tie into some different systems, but weren't truly supported.
- Altiris was how we deployed to multiple computers all at once, Altiris Agent sometimes stops, and can be an issue to have it update in the Console.
- I have not found a better patch management solution to date.
- The ability to manage out-of-band clients via Cloud Enabled Management is huge.
- Technical support has always been top notch.
- Technical documentation may be lacking at times but support will usually make up for it.
- Training and certification is very limited.
- Sometimes a tough sell after a rocky reputation in the past.
Symantec Asset Management Suite Scorecard Summary
Feature Scorecard Summary
About Symantec Asset Management Suite
The Symantec Asset Management Suite aims to help organizations get an accurate picture of their assets, ensure compliance during software audits, avoid vendor penalties and fines and uncover savings by eliminating the purchase of unnecessary licenses.
This IT Asset Management solution is designed to discover, inventory, and track all hardware and software assets in an organization’s IT infrastructure through a CMDB. The CMDB manages assets’ hierarchical relationships to other configuration items, users, locations, departments, cost centers, and associated contracts. According to the vendor, this gives organizations credible information on the location and license status of every important OS, virtualization platform, or application instance. The vendor’s value proposition is that with this detailed, up-to-date information, organizations can quickly identify problems, apply solutions, and document compliance.
Symantec Asset Management Suite Competitors
Symantec Asset Management Suite Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
Symantec Asset Management Suite Technical Details
|Supported Countries:||Americas, Europe, Middle East, Africa, Asia|