Symantec ServiceDesk vs. TOPdesk
Symantec ServiceDesk vs. TOPdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Symantec ServiceDesk | N/A | Symantec ServiceDesk provides enterprises with ITIL-based help desk functionality for incident, change, and problem management. | N/A | |
TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A |
Symantec ServiceDesk | TOPdesk | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | ||||||||||||||
More Pricing Information |
Symantec ServiceDesk | TOPdesk | |
---|---|---|
Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
|
Symantec ServiceDesk | TOPdesk | ||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Incident and problem management |
| ||||||||||||||||||||||||
ITSM asset management |
| ||||||||||||||||||||||||
Change management |
|
Symantec ServiceDesk | TOPdesk | |
---|---|---|
Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Symantec ServiceDesk | TOPdesk | |
---|---|---|
Likelihood to Recommend | - (0 ratings) | 8.7 (195 ratings) |
Likelihood to Renew | - (0 ratings) | 8.8 (107 ratings) |
Usability | - (0 ratings) | 9.6 (27 ratings) |
Availability | - (0 ratings) | 9.1 (9 ratings) |
Performance | - (0 ratings) | 8.1 (9 ratings) |
Support Rating | - (0 ratings) | 8.7 (164 ratings) |
In-Person Training | - (0 ratings) | 10.0 (2 ratings) |
Online Training | - (0 ratings) | 8.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (15 ratings) |
Configurability | - (0 ratings) | 8.8 (8 ratings) |
Ease of integration | - (0 ratings) | 8.2 (16 ratings) |
Product Scalability | - (0 ratings) | 9.1 (9 ratings) |
Vendor post-sale | - (0 ratings) | 8.9 (7 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (7 ratings) |
Symantec ServiceDesk | TOPdesk | |
---|---|---|
Likelihood to Recommend | Broadcom No answers on this topic | TOPdesk |
Pros | Broadcom No answers on this topic | TOPdesk |
Cons | Broadcom No answers on this topic | TOPdesk |
Likelihood to Renew | Broadcom No answers on this topic | TOPdesk |
Usability | Broadcom No answers on this topic | TOPdesk |
Reliability and Availability | Broadcom No answers on this topic | TOPdesk |
Performance | Broadcom No answers on this topic | TOPdesk |
Support Rating | Broadcom No answers on this topic | TOPdesk |
In-Person Training | Broadcom No answers on this topic | TOPdesk |
Online Training | Broadcom No answers on this topic | TOPdesk |
Implementation Rating | Broadcom No answers on this topic | TOPdesk |
Alternatives Considered | Broadcom No answers on this topic | TOPdesk |
Scalability | Broadcom No answers on this topic | TOPdesk |
Return on Investment | Broadcom No answers on this topic | TOPdesk |
ScreenShots |