SysAid vs. unitworx
SysAid vs. unitworx
Product | Rating | Most Used By | Product Summary | Starting Price |
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SysAid | Mid-Size Companies (51-1,000 employees) | SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity. | N/A | |
unitworx | Small Businesses (1-50 employees) | unitworx is an all-in-one ITSM software that integrates three modules - IT Documentation, IT Monitoring and IT Ticketing in one system. The vendor’s value proposition is that users will benefit from the interaction of these modules, an easy-to-use interface, pre-defined workflows and many other features. The vendor aims to help users master their daily challenges within their IT organization. According to the vendor, some key features and benefits… | N/A |
SysAid | unitworx | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | SysAid Copilot is available as an add-on for any plan. It bakes generative AI into every aspect of service management. | — | ||||||||||||||
More Pricing Information |
SysAid | unitworx | |
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Top Pros |
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Top Cons |
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Incident and problem management |
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ITSM asset management |
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Change management |
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SysAid | unitworx | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
SysAid | unitworx | |
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Likelihood to Recommend | 8.7 (156 ratings) | - (0 ratings) |
Likelihood to Renew | 9.1 (15 ratings) | - (0 ratings) |
Usability | 8.8 (41 ratings) | - (0 ratings) |
Availability | 9.1 (4 ratings) | - (0 ratings) |
Performance | 9.1 (4 ratings) | - (0 ratings) |
Support Rating | 9.0 (51 ratings) | - (0 ratings) |
In-Person Training | 9.1 (2 ratings) | - (0 ratings) |
Online Training | 9.1 (2 ratings) | - (0 ratings) |
Implementation Rating | 8.3 (8 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 8.5 (13 ratings) | - (0 ratings) |
Ease of integration | 5.1 (2 ratings) | - (0 ratings) |
Product Scalability | 8.9 (4 ratings) | - (0 ratings) |
Professional Services | 8.8 (8 ratings) | - (0 ratings) |
Vendor post-sale | 9.1 (3 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (3 ratings) | - (0 ratings) |
SysAid | unitworx | |
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Likelihood to Recommend | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Pros | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Cons | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Likelihood to Renew | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Usability | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Reliability and Availability | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Performance | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Support Rating | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
In-Person Training | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Online Training | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Implementation Rating | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Alternatives Considered | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Contract Terms and Pricing Model | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Scalability | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Professional Services | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
Return on Investment | SysAid Technologies | eworx Network & Internet GmbH No answers on this topic |
ScreenShots | SysAid Screenshots | unitworx Screenshots |