Telefónica Contact Centre Cloud vs. Zendesk Talk
Telefónica Contact Centre Cloud vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Telefónica Contact Centre Cloud | N/A | Telefónica Tech Cyber Security & Cloud provides CCaaS and omnichannel solution that best suits the user's company's needs. Optionally, they are also a certified Genesys partner, boasting 20 years of experience implementing and managing these services. | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Telefónica Contact Centre Cloud | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Telefónica Contact Centre Cloud | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Telefónica Contact Centre Cloud | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
Telefónica Contact Centre Cloud | Zendesk Talk | |
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Likelihood to Recommend | Telefonica No answers on this topic | Zendesk |
Pros | Telefonica No answers on this topic | Zendesk |
Cons | Telefonica No answers on this topic | Zendesk |
Support Rating | Telefonica No answers on this topic | Zendesk |
Alternatives Considered | Telefonica No answers on this topic | Zendesk |
Return on Investment | Telefonica No answers on this topic | Zendesk |
ScreenShots |