Telegram vs. WhatsApp Business

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Telegram
Score 8.9 out of 10
N/A
Telegram is an open source and free messaging app with a focus on speed and security. Telegram can be used on all devices at the same time — messages sync across any number of phones, tablets or computers. Telegram boasts over 500 million monthly active users and is one of the 10 most downloaded apps in the world.N/A
WhatsApp Business
Score 8.1 out of 10
N/A
WhatsApp Business is a free to download app that was built FOR small business, allowing users to connect with customers easily by using tools to automate, sort and quickly respond to messages. For medium and large businesses, the WhatsApp Business API powers communication with customers all over the world, allowing them to connect with them on WhatsApp in a simple, secure, and reliable way.N/A
Pricing
TelegramWhatsApp Business
Editions & Modules
No answers on this topic
WhatsApp Business
Free
Offerings
Pricing Offerings
TelegramWhatsApp Business
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TelegramWhatsApp Business
Considered Both Products
Telegram
Chose Telegram
Telegram offers more data security than compared with WhatsApp Business. The channel feature is much more effective than product catalogue option in WhatsApp for business. Telegram is widely used by larger customer base and I do import products from some countries where they …
Chose Telegram
Telegram is hands down superior when it comes to privacy. They can also just handle more people and make searching for previous conversations a breeze. It's not entertaining as much as whatsapp is, but the privacy is amazing, and the video quality is perfect! I highly recommend …
Chose Telegram
I used WhatsApp Business but it's limited. I can add only 250+/- members to the WhatsApp group. But in Telegram, it's 200000. So this is a big opportunity to promote my event. Telegram has much more user data privacy and company transparency than Signal. I am using both but …
Chose Telegram
Telegram's platform enables for the transfer of large files, making it an ideal medium for file sharing. I can transmit and
Chose Telegram
Telegram is more secure and more precise than WhatsApp. More flexible and more engagement is possible than WhatsApp.
Chose Telegram
Telegram has a security that has already been tested and that guarantees that my information will not be leaked to other partner software as with its main competitor. In addition, there is no limit on the number of people in a group and within broadcast lists, which is the most …
WhatsApp Business
Chose WhatsApp Business
Telegram is a good application but it is not as widely used as WhatsApp. Moreover, operating Telegram might be tough for general users. WhatsApp Business is enriched with extreme business features that help the owners of any SME grow furthest. The catalogs and sales/order …
Chose WhatsApp Business
I can expand the group to about 200 persons and have them speak with one another. This makes communicating with a large group of individuals a breeze. In addition to chatting, WhatsApp may be used for audio and video conversations. I may connect with my team members and …
Chose WhatsApp Business
The most effective aspect is its privacy, it increases the number of clients as well as simplifies the business. It's safe to keep payment records, by sharing screenshots with clients and making the complete record in a group with all screenshots and receipts. Thus, highly …
Chose WhatsApp Business
WhatsApp Business is a great tool for businesses, which is why so many people use it. Many options are available, including video calling, calling, and the ability to set up automatic alerts for important events. Business users will find that WhatsApp is more than just a …
Chose WhatsApp Business
We opted for Whatsapp Business for [a] large number of adept people. Compared to other products, Whatsapp has already been disseminated all over the world, which makes it much easier for users to use. The fact that we can use it on cell phones and computers brings us even more …
Top Pros
Top Cons
Best Alternatives
TelegramWhatsApp Business
Small Businesses
WhatsApp Business
WhatsApp Business
Score 8.1 out of 10
Telegram
Telegram
Score 8.9 out of 10
Medium-sized Companies
WhatsApp Business
WhatsApp Business
Score 8.1 out of 10
Telegram
Telegram
Score 8.9 out of 10
Enterprises
WhatsApp Business
WhatsApp Business
Score 8.1 out of 10
Telegram
Telegram
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TelegramWhatsApp Business
Likelihood to Recommend
9.9
(9 ratings)
8.9
(20 ratings)
Usability
-
(0 ratings)
8.6
(2 ratings)
Support Rating
-
(0 ratings)
8.3
(4 ratings)
User Testimonials
TelegramWhatsApp Business
Likelihood to Recommend
Open Source
Telegram has been very well suited for family video calls and conversations where detailed and private information is being shared. Video calling is fantastic and I'm so thrilled that they added group video calls now! The video quality is also so good that I've been able to use it to make virtual portrait sessions happen. I just don't use this for sending out formal contracts and things like that. I feel like email still needs to be used for those scenarios, but any client that just wants a secure way of communicating with me about their private family matters...this is THE app to use!
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Meta Platforms Inc
By using WhatsApp Business, I can now respond to customers faster, keep them updated about new deals, and even send out surveys to understand their needs. The ability to send stickers and photos makes the app more interactive and engaging. It easily beats other social networks in terms of the quality and quantity of messages sent, which is a good thing for businesses.
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Pros
Open Source
  • Easy to use and user friendly
  • Collaborating application
  • File sharing
  • Audio and video calling feature
  • Instant messaging
  • Channel and group formation
  • Data security
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Meta Platforms Inc
  • Easy to use by registering a phone number as your personal WhatsApp number and attaching your company profile by opening and closing your image to your product.
  • Fast and accurate connection.
  • It allows you to split chat between business and personal as WhatsApp Business and Personal can be downloaded on the same smartphone by registering a different number.
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Cons
Open Source
  • It is so safe to use that many users can share anything, including private pictures of anyone, even nudity as well. That is horribly disgusting.
  • They should restrict those users who run nudity in the Telegram groups and community.
  • Otherwise, I don't have any problem[s with] Telegram. I am a very satisfied user of Telegram.
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Meta Platforms Inc
  • Scalability is difficult to suggest, and the quality of the links, especially when made on video, should be improved.
  • Traveling with WhatsApp Business is tricky because unable to hold calls, and the app is banned in some countries.
  • It's possible to improve API support and extract the application's satisfaction index.
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Usability
Open Source
No answers on this topic
Meta Platforms Inc
WhatsApp Business, compared to Whatsapp Messenger, requires a more in-depth study of its features, especially if you want to use at its maximum power.
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Support Rating
Open Source
No answers on this topic
Meta Platforms Inc
There were some issues in the beginning when the app used to get hanged. We had emailed customer support, and we received a response promptly. There was an issue with the phone where some updates had to be downloaded. You can also complete a form online to contact customer support. The staff can speak many languages
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Alternatives Considered
Open Source
I used WhatsApp Business but it's limited. I can add only 250+/- members to the WhatsApp group. But in Telegram, it's 200000. So this is a big opportunity to promote my event. Telegram has much more user data privacy and company transparency than Signal. I am using both but telegram for vas communication
Read full review
Meta Platforms Inc
In a business organisation communication is the main factor for the development. And WhatsApp Business is the most perfect software for it. The software is designed with full of perfect features for the better communication. It performs very effectively than other software. I am fully satisfied with the features of the software. A superb software to me.
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Return on Investment
Open Source
  • Easy reach for our customers with accurate information and supported media
  • Instant audio and visual sharing
  • Reach more guests and customers easily
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Meta Platforms Inc
  • it is simple to communicate with a big group of people at once
  • WhatsApp now has a new tool that allows me to track the location of a buddy or contact.
  • it is compatible with practically every smartphone now on the market
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ScreenShots