Best Business Platform in Hand
Updated September 25, 2024

Best Business Platform in Hand

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with WhatsApp Business

I used WhatsApp Business for connecting with clients, sending them brochures, images, videos and price quotations for respective project. As a property manager WhatsApp Business is the core tool for me which is used across all the stages. Starting with the client initialisation till the customer support and post sales service. The application gives me freedom to use automated message service of someone enquires regarding project. The platform is very secure and it provides instant support and solution to customer directly. I can easily create group & connect with different people such as vendors, teammates, customers, site supervisors. WhatsApp Business is not only solving the communication gap between consumer & service provider but it is saving up huge amount of time as well as work. It creates great user experience and for me it has been a daily tool which I can rely on. It has also improved the efficiency in pre & post contract management for the team across my organisation. Features I like the most 1. Easy communication and instant support 2. Multiple options to create catalogue according to your business type and targeted audience.

Pros

  • Ease of communication with clients which helped us in improving our customer satisfaction and quick response time.
  • We can customise messages for different clients such as for vendors, business clients.
  • Excellent support in share images, videos, documents. It saves a whole lot of time and effort by email it to various clients and stakeholders.
  • Various options to create catalogue & showcase accordingly

Cons

  • WhatsApp Business is a great tool but it becomes difficult when there is need for scalability
  • Ensuring with the strict compliances & policies of WhatsApp Business consumes time while on boarding new business.
  • WhatsApp Business must add more comprehensive features for reporting and analytics.
  • It saved a lot of time, being able to connect with clients in a seamless manner.
  • It improved our relationship with clients drastically.
  • Our team was able to focus more on core work & WhatsApp Business automation helped us responding to a particular client more effectively on particular query.
It's a great application for connecting with business people at ease. You can market your whole business and share it with the people you want to connect with. One can seemlessly connect with client and share details through various formats available on WhatsApp Business. I personally used whatsapp business to promote new & ongoing real estate projects to generate quality leads and promote sales drive. Its an effective tool to promote your business without any clutter.
WhatsApp Business is best among all the applications available as it is fast and easy to use. The ROI is very good and helps reach a wide array of customers when it's a new business. Customers are happy because their queries are resolved in less time and organisations are happy with good customer retention and better ROI.

Do you think WhatsApp Business delivers good value for the price?

Yes

Are you happy with WhatsApp Business's feature set?

Yes

Did WhatsApp Business live up to sales and marketing promises?

Yes

Did implementation of WhatsApp Business go as expected?

I wasn't involved with the implementation phase

Would you buy WhatsApp Business again?

Yes

It's best suited for small to medium businesses. WhatsApp Business can be used for all sectors. As per my knowledge it's a life saving tool for employees working in customer service/support, ticketing, pre sales & post sales, marketing areas. I personally work with various developers across city and use WhatsApp Business for sending documents and images. It's so handy and time saving. WhatsApp Business is also best suited for online business where an owner can directly share things transparently with the client. Nowadays, everyone is using WhatsApp Business for their business as they are able to do marketing too. From social media influencers to small scale business, gym trainer to real estate agent, medical consultant to delivering agent. Everyone is getting a best out of it.

Using WhatsApp Business

6 - Property Consultancy and & Real Estate projects. We connect with the clients who enquired us regarding specific need and also send them regarding our new projects. WhatsApp Business plays a pivotal role in converting the potential leads into closures and it is very helpful in providing constant customer support throughout the process.
2 - WhatsApp Business is very easy, it does not require any specific skill but you must posses good software skills and ethics in order to support WhatsApp Business.
  • Property Consultancy
  • Customer Support
  • Lead Generation and sales Closure
  • Using WhatsApp Business for highlighting our products/projects in the Bio section
  • Mentioning our Website and working hours for Business needs
  • Using profile picture on WhatsApp Business in such a way that people can directly visit our website and look for our services.
  • Promoting New business under the existing firm
  • Promoting campaign and urgency to visit website to avail limited time offers
  • Spreading awareness related to changing real estate sector and regulations within the city
It's ease and pocket friendly use makes it best in the market when you are required to connect with client directly and showcase your products. One needs to understand how powerful WhatsApp Business as a tool is if he/she knows it's use at it's potential. There are many customisations one can do and interact with multiple clients at one time which saves time and efforts.

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