TelemetryOS vs. Zoom Rooms

Setting up in a building where you need TV signage with dynamic content that is simple to modify. Telemetry would be good for this because it is all centrally cloud-managed allowing for quick and easy changes. Telemetry TV can be set up with any TV and Chromebox device which allows for ease of setup as well.

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Call quality is generally good with few issues, so everyday calls where Zoom is at its best are always good. In larger meetings with many action points, the AI summary can do a very good job of capturing the most important points. I find the room booking tool to be a nightmare and very inconsistent. Rooms take some time to book and are often rejected for no clear reason.

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• Easy to learn, easy to set up.
• More than one user can access and make edits, add new material, etc.
• Good assortment of communication Apps.
• Excellent online help/chat function. Click on the chat icon and someone responds promptly.
• Low maintenance, once it's set up it just keeps running.

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• Provides an AI transcript of the call, and includes talking points, action items, and other ways to mark up the transcript.
• Access to "Zoom Rooms' is a great tool for large groups to work virtually off-site and then report back in for feedback.
• Zoom provides connections via phone or internet using a wide range of toll-free numbers. I have called in via my cell, and while the network support is often too weak to allow for video, the audio is great.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• There is nothing I think they need improvement on at the moment.
• When I have made suggestions they have altered the item so align with my idea.

• Support is prompt, but not always the most immediately knowledgable or helpful.
• Admin portal is convoluted. There's gotta be a better way to assign scheduling permisissions.
• Zoom account managers are constantly being reassigned. It is nearly impossible to keep track of who presently is our account manager. When we were going through the process of looking into Zoom Phone, our manager was literally switched twice, resulting in us working with three total managers during that two-month process.

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User friendliness (experience very similar to the already familiar Zoom app), consistency of the UX across locations and manufacturers. Screen sharing is made super easy (proximity). Zoom rooms support strategic needs for Hybrid work and reduced travels. Backend admin interface is simple (that's good) and provides useful dashboards for trend analysis.

Each time I have called with a problem, I have gotten a prompt and courteous reply. And, my problem is always solved and followed up on. I honestly don't get this type of response from any other support group I am involved with. Thanks so much for such an outstanding staff.

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Mvix and HyperSign... Mvix was modular add-on signage. License heavy. HyperSign didn't work for us seeing that the customization was not there.

I personally think Zoom Rooms is superior to Teams. I have setup 3 or 4 Zooms Rooms for my organisation and it is pretty straightforward to do without any formal training or education on Zoom Rooms. My experience with Teams was the opposite. A horrible interface and options deliberately hidden away in menus levels deep. On top of which, Zoom Room outperforms Teams Rooms in both video and audio. On the desktop, Teams is a bloated app whereas, in my experience, Zoom Rooms works well.

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• Adding info to the screens is simple and quick. Our previous system was more time consuming. We are able to post important information in real time.
• Because more than one user can access the screens, the work load can be distributed.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Great value for money as used it more than planned after installation.
• Finding the use of screen share and whiteboards is becoming very popular and meant we wanted a larger screen for this. ;-)