Likelihood to Recommend Telesoft is well-suited for companies with large and complex telecommunications expenses, companies that need to automate tedious tasks, companies that need to customize their TEM solutions, and companies that have a need for inventory management and wireless provisioning. On the other hand, Telesoft's TEM software may be less appropriate for companies with small or simple telecommunications expenses, companies that do not need all the features of TEM software, and companies that have limited IT resources
Read full review Like most platforms, its only as good as how well and how often you use it. It definitely is a good platform for pushing out content to your employee base or team. You need to have a decent size list of people to realize its true capability/value/reach. It requires someone to be regularly loading in content for shares and pushing them out to the individuals. But either from an email or when logged into the platform, a share can be done with just a few clicks
Read full review Pros Stores all the data of the calls Helps moniter the usage of the calls It provides real-time tracking Read full review Custom Reporting Capability Inventory Management End-to-End Invoice Processing Greater Visibility with Dashboards Invoice Imaging & Archiving Contract Tracking & Change Management Read full review Cons More user friendly for new users Pricing is on higher end for mid- sized companies Extraction of reports is complex in nature Read full review Can be slow to load larger data sets Invoicing templates feel a little clunky API integration needs improvement - works but only on a basic degree Read full review Likelihood to Renew 2 reasons - 1 the Clearview team was seamless in our buying process. 2 - we have it implemented and it would be very difficult to transfer directly when in a growth phase.
Read full review Usability The user interface is fairly intuitive. It's not hard to find your content, set up your shares, or view your results/analytics. As mentioned, the content available for sharing within Clearview isn't great, but I don't place a ton of value on that, as this is likely intended for more sharing of original, unique content. I do think there still can be some improvements made to setting up shares across multiple platforms at the same time, but overall, it does the job fine
Read full review Support Rating I couldn't ask for better support. Everytime I have a question or concern, I talk to a real live person, and it is always the same project manager or the same supporting analyst if he is out of the office. They really feel like a part of the team since we connect and communicate regularly. I honestly don't think you can find this type of support anywhere today in such an automated world.
Read full review Alternatives Considered One key difference between Telesoft and Tangoe is that Telesoft's TEM software provides real-time tracking and analysis of usage data, which allows companies to identify patterns, trends, and areas where cost savings can be achieved. Tangoe offers TEM software that includes wireless and wireline expense management, mobile device management, and IT asset management
Read full review With brightfin, it is tough to remember where to go for everything, it is not easy to search for things that you need urgently because you will have to keep some time in hand to get to the relevant details. I often find myself looking around and wasting time in selecting the wrong areas and thus navigating the site can be confusing for a new user. Searching through is certainly not simple and much more complicated as compared to Clearview where you simply glide through for the needed information.
Read full review Return on Investment It helped to reduce the telephonic bills Great support services are provided Calls can be monitored and we can keep a track of it as well Read full review Positive. The cost up front is usually 0.5% - 3% MAX and savings are usually upwards of 15% - 30% so there is a massive ROI. The dedicated staff that supports the tool in the background is extremely helpful to address concerns and even requests for custom reports, completely free which is nice. Read full review ScreenShots