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Good choice if you have a good budget
January 31, 2023

Good choice if you have a good budget

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Telesoft

Telesoft is a great tool which can help an organization to lower their cost in terms of IT services, Telecommunications and Billing as well.
Telesoft also provides a 30 day free trial for an organization to access the needs and usage of this tool.
It has been a great tool and very helpful but it eventually depends on the needs of an organization.
  • Stores all the data of the calls
  • Helps moniter the usage of the calls
  • It provides real-time tracking
  • Higher prices
  • Provides limited access to the data
  • Provides good call monitoring system
  • It helps to reduce the telephonic bills and keeps a track of it as well
  • It is very easy to use
  • It helped to reduce the telephonic bills
  • Great support services are provided
  • Calls can be monitored and we can keep a track of it as well
It is a easy to use and execute tool in the organization just the pricing part is that holds most of organizations back from using this tool.

Do you think Telesoft delivers good value for the price?

Not sure

Are you happy with Telesoft's feature set?

Yes

Did Telesoft live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Telesoft go as expected?

No

Would you buy Telesoft again?

No

Telesoft helps a organization to bring all the calls and data needs at one place and help them to access that information although it has limited access but it can be very helpful for an organization.
There is one con I can see is the pricing there that is a Little higher for Medium Scale Businesses. That was the biggest reason we had to switch there.