TELUS International Customer Experience (CX) Connectors vs. Zendesk Suite
TELUS International Customer Experience (CX) Connectors vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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TELUS International Customer Experience (CX) Connectors | N/A | TELUS International (formerly Xavient Digital) offers Customer Experience (CX) Connectors, a digital enablement solution which links back-end platforms, collates user data, and provides a unified customer record to increase customer automation, improve Voice of the Customer (VoC) strategy, and improve customer journey mapping. | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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TELUS International Customer Experience (CX) Connectors | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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TELUS International Customer Experience (CX) Connectors | Zendesk Suite | |
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Small Businesses | Sogolytics Score 8.9 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | CustomerSuccessBox Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
TELUS International Customer Experience (CX) Connectors | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
TELUS International Customer Experience (CX) Connectors | Zendesk Suite | |
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Likelihood to Recommend | TELUS International No answers on this topic | Zendesk |
Pros | TELUS International No answers on this topic | Zendesk |
Cons | TELUS International No answers on this topic | Zendesk |
Likelihood to Renew | TELUS International No answers on this topic | Zendesk |
Usability | TELUS International No answers on this topic | Zendesk |
Reliability and Availability | TELUS International No answers on this topic | Zendesk |
Performance | TELUS International No answers on this topic | Zendesk |
Support Rating | TELUS International No answers on this topic | Zendesk |
Online Training | TELUS International No answers on this topic | Zendesk |
Implementation Rating | TELUS International No answers on this topic | Zendesk |
Alternatives Considered | TELUS International No answers on this topic | Zendesk |
Return on Investment | TELUS International No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |