Tettra vs. Zendesk Guide

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Tettra
Score 7.3 out of 10
Small Businesses (1-50 employees)
Tettra helps teams that use Slack organize and share important knowledge in one central, searchable, manageable place.N/A
Zendesk Guide
Score 7.8 out of 10
N/A
Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.N/A
Pricing
TettraZendesk Guide
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TettraZendesk Guide
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsActive users are people who sign up for Tettra with their Slack account—
More Pricing Information
Best Alternatives
TettraZendesk Guide
Small Businesses
Notion
Notion
Score 8.8 out of 10
Notion
Notion
Score 8.8 out of 10
Medium-sized Companies
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
Enterprises
Tridion
Tridion
Score 9.0 out of 10
Tridion
Tridion
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TettraZendesk Guide
Likelihood to Recommend
8.0
(3 ratings)
7.3
(8 ratings)
Support Rating
8.0
(1 ratings)
8.0
(2 ratings)
User Testimonials
TettraZendesk Guide
Likelihood to Recommend
Tettra, Inc.
Tettra is excellent for a small team wiki. It is easy to set-up and use, and for many teams the free version is enough. New features are added regularly. One of the features I would like to see is 2FA for email accounts or even SAML integration.
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Zendesk
In our company, we host our benefit articles based on country on our Zendesk Guide. However, these articles should not be seen by employees that are outside their respective article country. For example, an employee that is based in Thailand shouldn't be seeing Malaysia benefits article as employees might compared benefits. With Zendesk Guide, the system allow us to set the configuration of the article so it is only visible Thailand-based employees, and for Malaysia article, only Malaysia-based employees
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Pros
Tettra, Inc.
  • Easily access revision history
  • Suggest pages to create
  • Find information
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Zendesk
  • They give us ability to control the whole frontend of the Communities by giving us access to manipulate HTML (in HBS file), CSS and JS
  • They give handlebars templating engine in backend which helps us to show various listing rendered through server side without having need to implement client side rendering of the listing and features.
  • They provide us dynamic content fields, which can be useful for mapping categories or storing category and topic IDs so we don't need to hard code IDs in Sandbox and Production separately.
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Cons
Tettra, Inc.
  • More integrations
  • More options for presentation
  • More customization options
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Zendesk
  • Formatting according to our brand guidelines can be tricky
  • Reporting metrics are lacking
  • The user interface can be confusing
  • Their support team takes a long time to respond
  • They have comments open on their KB articles, but almost noone responds, which is frustrating.
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Support Rating
Tettra, Inc.
I base the rating on the online availability of the help system. The product is quite intuitive but the questions I did have were answered on the online help. That is always better than having to contact support as then you have to wait longer than just a search on the website.
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Zendesk
The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again
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Alternatives Considered
Tettra, Inc.
Tettra provides an easy interface, but feels limited in its feauture set. When I need to incorporate more granular permissions or live collaboration I use Google Drive.
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Zendesk
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
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Return on Investment
Tettra, Inc.
  • Easier to find information
  • Meets you on the platforms you already use - ie Slack and Google.
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Zendesk
  • We used it for multiple customer so we can say ROI of Zendesk Guide is very competitive.
  • Zendesk meet[s] most of the business objective[s], which suits [a]s best product among its competitor.
  • I highly recommend to use Zendesk for knowledge base and tickets and agents.
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