Tellennium is an expense management, lifecycle management, and wireless mobile management company.
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Valicom Clearview
Score 8.4 out of 10
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Clearview is a web-based platform for managing voice, wireless, data environments, and more. Used by internal staff alone, or paired with professional services provided Valicom's expert team, Clearview is presented by the vendor as a robust proactive tool that increases visibility, controls costs, and reduces risk. The vendor boasts that when paired with Valicom's 5-Star Customer Service and complimentary bill payment solutions, an organization…
Tellenium MoT has found services that were not canceled, brought these to our attention, and submitted the cancels on our behalf saving us lots of dollars.
Like most platforms, its only as good as how well and how often you use it. It definitely is a good platform for pushing out content to your employee base or team. You need to have a decent size list of people to realize its true capability/value/reach. It requires someone to be regularly loading in content for shares and pushing them out to the individuals. But either from an email or when logged into the platform, a share can be done with just a few clicks
It is a pleasure working with our Tellenium MoT account team. They are extremely responsive and helpful. I find no deficiencies in their functionality.
2 reasons - 1 the Clearview team was seamless in our buying process. 2 - we have it implemented and it would be very difficult to transfer directly when in a growth phase.
They offer demos and tutorials when you initially start the partnership. It's fairly easy to learn/use once you can log in to the MoT Dashboard and navigate around.
The user interface is fairly intuitive. It's not hard to find your content, set up your shares, or view your results/analytics. As mentioned, the content available for sharing within Clearview isn't great, but I don't place a ton of value on that, as this is likely intended for more sharing of original, unique content. I do think there still can be some improvements made to setting up shares across multiple platforms at the same time, but overall, it does the job fine
I couldn't ask for better support. Everytime I have a question or concern, I talk to a real live person, and it is always the same project manager or the same supporting analyst if he is out of the office. They really feel like a part of the team since we connect and communicate regularly. I honestly don't think you can find this type of support anywhere today in such an automated world.
I have worked in Tangoe minimally and Tellennium's portal is much more user-friendly. You can do a lot more with Tangoe, but you must be trained to do so. MoT is very easy to use and anyone can use it with minimal training. I have also worked in an organization that provided TEM services. Unfortunately, it was all provided through Excel spreadsheets, which are prone to error and extremely outdated.
With brightfin, it is tough to remember where to go for everything, it is not easy to search for things that you need urgently because you will have to keep some time in hand to get to the relevant details. I often find myself looking around and wasting time in selecting the wrong areas and thus navigating the site can be confusing for a new user. Searching through is certainly not simple and much more complicated as compared to Clearview where you simply glide through for the needed information.
Positive. The cost up front is usually 0.5% - 3% MAX and savings are usually upwards of 15% - 30% so there is a massive ROI.
The dedicated staff that supports the tool in the background is extremely helpful to address concerns and even requests for custom reports, completely free which is nice.
