Item: Tellennium - Management of Things (MoT)
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Our organization originally partnered with Tellennium to do a One Time Audit and decided after the audit to move to their ongoing Enterprise Management Solution. We use Tellennium to manage all of our telecom-related invoices. We previously were trying to manage multiple different telecom vendors with only a few employees overseeing the accounts and lines weren't getting billed appropriately or canceled so we were paying for services that weren't needed.

Pros and Cons

Easy to use MoT Dashboard
Provides us one inventory location of all telecom services.
Timely responses to our questions

We are pretty satisfied with the service so far, a few hiccups in the first month of "go-live" but nothing major

Most Important Features

Identify unused services/lines resulting in cost savings
Works with vendors directly on adding/cancelling of services/lines
Customer Support

Return on Investment

Manhours spent between engineers, admins, and accounting dealing with the vendors, approving invoices, etc, will decrease sufficiently once all of the kinks are ironed out.
Even with Tellennium getting a percentage of savings, we should have a sufficient amount of savings the first year.

Key Insights

Do you think Tellennium - Management of Things (MoT) delivers good value for the price?

Yes

Are you happy with Tellennium - Management of Things (MoT)'s feature set?

Yes

Did Tellennium - Management of Things (MoT) live up to sales and marketing promises?

Yes

Did implementation of Tellennium - Management of Things (MoT) go as expected?

Yes

Would you buy Tellennium - Management of Things (MoT) again?

Yes

Likelihood to Recommend

We are a 3 (in the process of adding a 4th) hospital system with 20+ office provider locations. We have to use multiple different vendors (landlines, internet, wireless) to accommodate all of our needs and it is hard for just a few people to oversee the hundreds of lines. With Tellennium MoT, we are able to clearly see all of our information in one place instead of logging into each vendor portal.

Products Replaced

Key Differentiators

Other

We needed a solution for management of our Telecom accounts. We were overpaying for items that were clearly listed in our contracts for set prices, paying for phone lines that hadn't been in use for a long time and constantly paying late fees. Accounting paid the invoices and had no idea what was set in our contracts that legal had signed and our engineers didn't have enough time to comb through every single account.

Support Rating

Anytime that I have called or emailed I was quickly helped or pointed in the direction of someone who could.

Tellennium - Management of Things (MoT) Customer Support Pros and Cons

Pros	Cons
None	None

Usability

They offer demos and tutorials when you initially start the partnership. It's fairly easy to learn/use once you can log in to the MoT Dashboard and navigate around.

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Tellennium - Highly recommend for all your TEM needs!

Overall Satisfaction with Tellennium - Management of Things (MoT)