Item: Tellennium - Management of Things (MoT)
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

My organization currently uses Tellennium to pay all telecom-related invoices. Previously, all invoices were paid through Oracle and the telecom group did not review charges for services. Now that Tellennium handles that piece, we have easy access to invoices and the related information. In addition, the Management of Things portal has provided the organization with a comprehensive inventory of telecom services per location, which was badly needed. Additionally, we can now compare actual provide more in-depth analysis on invoices and billing.

The representatives I work with with are top-notch as well. Any requests or changes made on our end are completed very quickly and efficiently. We were assigned an analyst to find and present billing recommendations that saved us thousands in the first year. The rare mistake is owned and corrected immediately by their team. Tellennium offers great customer service and everyone I've worked with thus far is very responsive and helpful.

Pros and Cons

Tweaking the portal to fit organizational needs
Fantastic customer service
Providing recommendations for organizational savings

Employee turnaround on our dedicated team could be improved
The ticketing system has some bugs

Most Important Features

Responsive customer support
Searchable portal
Recommendations for savings

Return on Investment

Even with Tellennium getting a percentage of savings on recommendations, we have had huge savings the first year.

Alternatives Considered

Tangoe One and Microsoft Excel

I have worked in Tangoe minimally and Tellennium's portal is much more user-friendly. You can do a lot more with Tangoe, but you must be trained to do so. MoT is very easy to use and anyone can use it with minimal training.

I have also worked in an organization that provided TEM services. Unfortunately, it was all provided through Excel spreadsheets, which are prone to error and extremely outdated.

Key Insights

Do you think Tellennium - Management of Things (MoT) delivers good value for the price?

Not sure

Are you happy with Tellennium - Management of Things (MoT)'s feature set?

Yes

Did Tellennium - Management of Things (MoT) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Tellennium - Management of Things (MoT) go as expected?

I wasn't involved with the implementation phase

Would you buy Tellennium - Management of Things (MoT) again?

Yes

Likelihood to Recommend

Our organization is fairly large with hundreds of locations. Tellennium does a good job of handling a company our size and we rarely have to wait longer than 24 hours for any requests or changes.

I believe television services and mobility are add-on services. Without adding these services, Tellennium isn't a true one-stop TEM provider. They have been helpful for invoices that have out-of-scope services on invoices with in-scope services. But without the add-ons, we still have invoices in two systems.

Tellennium provides excellent customer service and recommendations for savings

Overall Satisfaction with Tellennium - Management of Things (MoT)