Think Help Desk vs. Zendesk Suite
Think Help Desk vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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Think Help Desk | N/A | N/A | $79.99 per month | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
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More Pricing Information |
Think Help Desk | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Think Help Desk | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Think Help Desk | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (152 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (25 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
Think Help Desk | Zendesk Suite | |
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Likelihood to Recommend | Think Tank Software No answers on this topic | Zendesk |
Pros | Think Tank Software No answers on this topic | Zendesk |
Cons | Think Tank Software No answers on this topic | Zendesk |
Likelihood to Renew | Think Tank Software No answers on this topic | Zendesk |
Usability | Think Tank Software No answers on this topic | Zendesk |
Reliability and Availability | Think Tank Software No answers on this topic | Zendesk |
Performance | Think Tank Software No answers on this topic | Zendesk |
Support Rating | Think Tank Software No answers on this topic | Zendesk |
Online Training | Think Tank Software No answers on this topic | Zendesk |
Implementation Rating | Think Tank Software No answers on this topic | Zendesk |
Alternatives Considered | Think Tank Software No answers on this topic | Zendesk |
Return on Investment | Think Tank Software No answers on this topic | Zendesk |
ScreenShots | Zendesk Suite Screenshots |