Thomson Reuters Firm Central vs. Time Matters

ease of use is a plus but client secure portal alerts need to be made more clearly so that communication flows both ways without delay

Incentivized

The legal world- you need this program. There are plenty of other options out there, but TM is by far the best that I have used. This program works for an office of 1 to an office of 100. I have no clue how it would work in any other jobs, it is designed for legal work.

Incentivized

• Time tracking.
• Billing.
• Easy access to Westlaw.

Incentivized

• Tie Matters handles event and to-do notifications well. This ensures that all SOL's and due dates are met.
• Time Matters does case management tasks well, including documenting cases, documenting client and opposing counsel interactions and court orders.
• Time Matters does a good job of syncing all case data to a users Outlook Calendar, to ensure todo and event notifications on a users Outlook/phone.

Incentivized

• ease of portal access
• form bank being easier to modify
• integrations with other programs

Incentivized

• The software crashes a lot.
• The plugins for Office and Adobe are unstable.
• The whole software package appears to be built for the year 1995.

Incentivized

I have not had to use support

Incentivized

There is no unpaid support. They insist on a service contract for support, either with the manufacturer, or with a re-seller.

Incentivized

we actually switched to Clio for better document management and overall billing and accounting features which have worked out very well

Incentivized

So Juris and TM are both LexisNexis products. I dislike Juris greatly and the only thing we use it for is billing because we already had it and it was compatible with TM for billing purposes. Juris doesn't allow you any kind of document storage or management. You can make a "note" but what good does that really do me? In my opinion, Juris is good for billing only (not client management) and there are other options like QuickBooks that really outshine it.

Incentivized

• Tracking time was positive.
• Cost us money to switch document management systems.
• Loss of time/work product with document management functions.

Incentivized

• Time Matters has allowed attorneys to focus on research and writing, rather than wondering where a file is.
• Time Matters has allowed for more efficient communication between team members on a case.
• Time Matters has ensured hot documents are tagged and accessible.

Incentivized