Timely Booking and Client Management Software vs. vCita

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Timely Booking and Client Management Software
Score 8.8 out of 10
N/A
Timely is appointment scheduling and business management software for spas and salons from the New Zealand company of the same name.
$20
per month per user
vCita
Score 9.7 out of 10
N/A
vCita is a marketing-focused CRM for service providers. According to the vendor, the product helps service providers move clients through every stage of the sales cycle: from the first point of contact to closing, upselling and follow-up. vCita is a lightweight CRM with the following features: - Manage appointments, payments, and clients - Access info & respond to clients on the go with a mobile app - Invite clients to…
$29
per month
Pricing
Timely Booking and Client Management SoftwarevCita
Editions & Modules
Build
$20
per month per user
Elevate
$30
per month per user
Innovate
$35
per month per user
Essentials
$29
per month
Business
$59
per month
Platinum
$99
per month
Offerings
Pricing Offerings
Timely Booking and Client Management SoftwarevCita
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeOptionalNo setup fee
Additional DetailsTimely users pay one monthly fee per month. Users can change their plan at any time.
More Pricing Information
Features
Timely Booking and Client Management SoftwarevCita
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Timely Booking and Client Management Software
-
Ratings
vCita
8.8
5 Ratings
14% above category average
Customer data management / contact management00 Ratings9.55 Ratings
Workflow management00 Ratings8.04 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Timely Booking and Client Management Software
-
Ratings
vCita
7.0
3 Ratings
7% below category average
Email marketing00 Ratings7.03 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Timely Booking and Client Management Software
-
Ratings
vCita
8.0
5 Ratings
5% above category average
Billing and invoicing management00 Ratings9.05 Ratings
Reporting00 Ratings7.03 Ratings
Customization
Comparison of Customization features of Product A and Product B
Timely Booking and Client Management Software
-
Ratings
vCita
6.8
7 Ratings
11% below category average
Custom fields00 Ratings6.67 Ratings
API for custom integration00 Ratings7.02 Ratings
Platform
Comparison of Platform features of Product A and Product B
Timely Booking and Client Management Software
-
Ratings
vCita
8.6
7 Ratings
14% above category average
Mobile access00 Ratings8.67 Ratings
Security
Comparison of Security features of Product A and Product B
Timely Booking and Client Management Software
-
Ratings
vCita
9.7
6 Ratings
15% above category average
Role-based user permissions00 Ratings9.76 Ratings
Best Alternatives
Timely Booking and Client Management SoftwarevCita
Small Businesses
vCita
vCita
Score 9.7 out of 10
Salesmate
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Score 9.8 out of 10
Medium-sized Companies
Chili Piper
Chili Piper
Score 8.8 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Zoom
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Score 8.2 out of 10
Creatio
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Score 9.1 out of 10
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User Ratings
Timely Booking and Client Management SoftwarevCita
Likelihood to Recommend
9.0
(3 ratings)
9.7
(10 ratings)
Usability
-
(0 ratings)
9.5
(4 ratings)
Support Rating
-
(0 ratings)
8.5
(4 ratings)
User Testimonials
Timely Booking and Client Management SoftwarevCita
Likelihood to Recommend
Timely
I've researched a lot of salon software, and Timely was the top-of-the-line software that does it all compared to competitors. It has a friendly interface, offers easy ways to communicate with clients via text and emails, and provides insights and reports, so it indeed does everything you need for booking software. On top of that, it's cloud-based, so say goodbye to only accessing your appointment book through your computer at the salon.
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vcita
It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.
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Pros
Timely
  • Integration with Google Calendar allows avoiding double ups
  • Automatic appointment bookings with SMS reminders
  • Xero integration and Automatic Invoicing, Payments and Partial Reconciliation
  • Multiple Staff Members to be booked
  • Facebook Integration, allows people to book from Facebook
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vcita
  • Great for online appointment bookings.
  • Good for taking payments.
  • Good for onboarding new clients.
  • Integrates with your website.
  • Integrates with Facebook Pages.
Read full review
Cons
Timely
  • UI/UX
  • Cloud based system
  • Has to be more customer friendly
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vcita
  • Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
  • Improved ease of use with forms.
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Usability
Timely
No answers on this topic
vcita
Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).
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Support Rating
Timely
No answers on this topic
vcita
I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.
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Alternatives Considered
Timely
Timely is by far the most user-friendly and fun to use. It's got a great interface, works on iPads, and training is super easy for the team. Other software is clunky and takes too long to set up and train the team to use.
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vcita
I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.
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Return on Investment
Timely
  • Bragging rights, yes. Always cool to tell how automated your business is.
  • ROI, no. In our case, it wasn't worth the time spent in integration into the website, system setup, plus subscription fee. However, take into account, that High-Value Professional Services is a wrong industry for this product.
  • Convenience and confidence that there will be no double booking across G Suite and Timely was tested and were really handy at the times.
  • No ability to use our own SMTP. If your server has Anti-Spoofing DKIM and etc., setting it up with Timely was a nightmare as support had no idea. So a lot of emails were going to Spam on the client's side.
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vcita
  • I have no clue
  • I'm assuming that we would not have people making appointments with us if we didn't have this service
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ScreenShots

Timely Booking and Client Management Software Screenshots

Screenshot of Control the whole client experience to build a loyal, reliable client base.Screenshot of Automate admin and sort out a to do list.Screenshot of Set up marketing, reminders and rewards to build relationships.Screenshot of Customise client comms, booking policy and more to reflect a brand.Screenshot of Get a clear picture of business performance to make confident decisions.Screenshot of Simple to use.

vCita Screenshots

Screenshot of Exclusively designed for service providers & service-based businessesScreenshot of The only marketing-driven CRM for small businesses