TMetric vs. Deltek TrafficLIVE

We started using TMetric in 2016, then re-evaluated our choice in 2018 in a beauty contest with its primary competitors. Our conclusion at that time was TMetric was the only solution that would meet all of our needs.

Traffic is suitable for most agencies, regardless of size. You don't need to use all of the features in order to get good results. And it can be linked to Maconomy which is useful for larger agencies. We have around 80 employees and it works great.

• Time tracking
• Project management
• Detailed reports

Incentivized

• The time sheet area is really good - it's easy to drag and drop and fill in time sheets with allocated tasks quickly, which makes it more likely that people will actually do it!
• It's invaluable to be able to see the time spent on different tasks across a job - both for keeping track of ongoing projects, but also to plan resourcing and costs for the next time.
• It's useful to be able to mark parts of a job as 'complete' before the full job is finished - this makes it easier to track which tasks still have to be finished, and makes sure that people are tracking time to the correct task within the job.
• Job templates are very useful to make sure the same set of tasks is added to each job automatically.

Incentivized

• The inability to add time into the future, such as planned PTO days and holidays.
• At times, the settings can be difficult to find and navigate, but that just takes some time.
• It would be nice if the web app and the desktop weren't two separate apps. If the web app had the ability to capture what you were working on, that would be fantastic, and there wouldn't be a need for a second app!

Incentivized

• I would like to be able to colour code my clients, so I can see at a snapshot what projects staff are working on.
• I would like to be able to colour code staff holidays, public holidays so I can easily see what resources I have available.
• As an administrator, I can't see at a glance the actual time spent on a task work or comments a user has logged.

Incentivized

I think usability is where this product really shines. It just plain works. It's snappy, intuitive, and gets the job done. It is incredibly easy to use with a color-coded tagging system. It very clearly details out your breaks VS billable time, and gives you detailed reports that are useful when talking with clients and/or meeting with stakeholders.

Incentivized

During 4 years, we have not needed much support, but when we did, the responses were fast and effective (although not always written in the most comprehensible English).

Many of the team members think that the UX of TMetric is better and easy.

Incentivized

Deltek TrafficLIVE was the pre-existing system when I joined the company. When we decided to purchase a new system, we considered a number of options such as Kimble PSA, Oracle NetSuite & Mavenlink. We decided to go ahead with Kimble PSA because we felt that as a package, it provided all the functionality we need against its competitors. It had far more functionality than TrafficLIVE and was more suited to the scale of our business.

Incentivized

• Estimate project time more easily without the need to postpone dates.
• Reports clearly show how was our spending on tasks.
• Brought individual aware about improving tasks time.

Incentivized

• Much more clarity as to how much time each different type of brief should take to complete as we can back reference as to how long it took last season.
• It has lead to better customer service. We can visibly demonstrate where we are with jobs and who has been assigned. In the past verbally confirming the different stages did not always convince the project leaders that they were being given the actual real time.
• From the Studio users point of view it has empowered them to manage their time more efficiently. If they receive a request to move onto another job their calendars can be reviewed to see if they are available or not.