TOPdesk vs. Vorex
TOPdesk vs. Vorex
Product | Rating | Most Used By | Product Summary | Starting Price |
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TOPdesk | Mid-Size Companies (51-1,000 employees) | TOPdesk is the flagship highly-modular cloud-based or installed ITSM service desk and asset management solution from the Dutch company of the same name, for enterprise companies. | N/A | |
Vorex | N/A | Vorex, acquired by Kesaya in February 2016, is professional services automation and ITSM software, used to create, manage and resolve IT service requests and tickets. | $15 per month |
TOPdesk | Vorex | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | Optional | No setup fee | ||||||||||||||
Additional Details | The TOPdesk license model: - Modular: Organizations purchase only the modules needed - Saas or On premise - Supports unlimited number of assets. - End users OR service agents based. For flexibility in the number of agents for e.g. extra busy times of the year, the end user license allows adding agents without any restrictions, no day passes needed. | — | ||||||||||||||
More Pricing Information |
TOPdesk | Vorex | |
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Top Pros | No answers on this topic | |
Top Cons |
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TOPdesk | Vorex | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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TOPdesk | Vorex | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Ivanti Neurons for ITSM Score 9.2 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
TOPdesk | Vorex | |
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Likelihood to Recommend | 8.7 (195 ratings) | - (0 ratings) |
Likelihood to Renew | 8.8 (107 ratings) | - (0 ratings) |
Usability | 9.6 (27 ratings) | - (0 ratings) |
Availability | 9.1 (9 ratings) | - (0 ratings) |
Performance | 8.1 (9 ratings) | - (0 ratings) |
Support Rating | 8.7 (164 ratings) | - (0 ratings) |
In-Person Training | 10.0 (2 ratings) | - (0 ratings) |
Online Training | 8.0 (2 ratings) | - (0 ratings) |
Implementation Rating | 9.1 (15 ratings) | - (0 ratings) |
Configurability | 8.8 (8 ratings) | - (0 ratings) |
Ease of integration | 8.2 (16 ratings) | - (0 ratings) |
Product Scalability | 9.1 (9 ratings) | - (0 ratings) |
Vendor post-sale | 8.9 (7 ratings) | - (0 ratings) |
Vendor pre-sale | 9.1 (7 ratings) | - (0 ratings) |
TOPdesk | Vorex | |
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Likelihood to Recommend | TOPdesk | Kaseya No answers on this topic |
Pros | TOPdesk | Kaseya No answers on this topic |
Cons | TOPdesk | Kaseya No answers on this topic |
Likelihood to Renew | TOPdesk | Kaseya No answers on this topic |
Usability | TOPdesk | Kaseya No answers on this topic |
Reliability and Availability | TOPdesk | Kaseya No answers on this topic |
Performance | TOPdesk | Kaseya No answers on this topic |
Support Rating | TOPdesk | Kaseya No answers on this topic |
In-Person Training | TOPdesk | Kaseya No answers on this topic |
Online Training | TOPdesk | Kaseya No answers on this topic |
Implementation Rating | TOPdesk | Kaseya No answers on this topic |
Alternatives Considered | TOPdesk | Kaseya No answers on this topic |
Scalability | TOPdesk | Kaseya No answers on this topic |
Return on Investment | TOPdesk | Kaseya No answers on this topic |
ScreenShots |