TrackWise vs. Verint Automated Quality Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
TrackWise
Score 7.9 out of 10
N/A
Sparta Systems headquartered in Hamilton offers TrackWise, a quality management system designed to allow the user to leverage existing investment to quickly implement a cost-effective quality management system. Also, TrackWise Digital helps users to track and manage internal, third-party, and regulatory audits.N/A
Verint Automated Quality Management
Score 8.2 out of 10
N/A
Verint® Automated Quality Management™ is a solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance. Verint also offers Quality Bot™, an AI-powered solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights.…N/A
Pricing
TrackWiseVerint Automated Quality Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
TrackWiseVerint Automated Quality Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
TrackWiseVerint Automated Quality Management
Best Alternatives
TrackWiseVerint Automated Quality Management
Small Businesses
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Medium-sized Companies
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Enterprises
Polarion ALM
Polarion ALM
Score 9.9 out of 10
Polarion ALM
Polarion ALM
Score 9.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrackWiseVerint Automated Quality Management
Likelihood to Recommend
9.0
(2 ratings)
7.4
(20 ratings)
Likelihood to Renew
9.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
6.9
(19 ratings)
Support Rating
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
TrackWiseVerint Automated Quality Management
Likelihood to Recommend
Sparta Systems
We use Trackwise to record non-conformances that are reported by our clients and also the non-conformances that are found within the manufacturing floor during the manufacturing process. TrackWise is extremely easy to use and can be customized as per user needs. It is easy to create records and define child-parent relationships in the software. Users can pull customized reports and they can create dashboards as per the business demands to make sure they can track non-conformance resolution cycle time. We use TrackWise in integration with SAP which makes the system accessible to a wider user base. It is not only used to record the non-conformances, but also the part disposition details in cases where a part is supposed to be delivered from the client to us and in cases where the part is delivered to suppliers. We also use TrackWise to record the corrective actions and root cause for the reported issue. Trackwise is widely used to record Audits assessments in our organization. Trackwise is also used to report workmanship issues and to record the cycle time involved to resolve the issue and corrective actions taken to avoid the issue in the future.
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Verint
Getting a view of all calls and a good pool of calls is the automated qualities strong suite. It can validate and score anything that is within he applicable rule set. Usually, AQM is good for answering yes/no questions, would like to see some functionality around call segments or actions like hold
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Pros
Sparta Systems
  • Tracking System
  • Search Function
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Verint
  • Agent Score Cards
  • Advise when agents need coaching / additional training
  • Enable 100% scaling of call / interaction monitoring
  • Reduce resources needed to otherwise manually review agents.
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Cons
Sparta Systems
  • No suggestion for improvements
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Verint
  • Layering in additional conditions into questions could probably be improved slightly. A lot of time is being spent on rebuilds and customizing additional layers of questioning.
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Likelihood to Renew
Sparta Systems
The user experience is great and I would recommend other's to use trackwise for it's customization flexibility
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Verint
No answers on this topic
Usability
Sparta Systems
It is easy to use. Easy navigation. Flexible to customize. Real-time analytics help to track the record cycle time. Can be used by multiple departments for various business processes.
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Verint
Access cannot be restricted in the form designer at the form level. In order to give admin access for AQM it opens up access to all form. In a company with multiple organizations, we wouldn't want others to be able to modify forms.
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Support Rating
Sparta Systems
I did not interact with the support team.
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Verint
No answers on this topic
Alternatives Considered
Sparta Systems
Trackwise is better than Arena. You need sign-offs before moving to the next step. While in Arena, you can complete the whole task and request sign off later. Not sure which is better for everyone, but I prefer to sign off before moving to the next step.
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Verint
We did not know how to use it effectively at first so we got extra training but it doesn't really help us where we spend the most time evaluating quality - on procedural/technical accuracy.
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Return on Investment
Sparta Systems
  • Got rid of paper tracking.
  • Saves time by easily searching data base.
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Verint
  • We had another product that we decommissioned so we have been without AQM for 9 months now
  • Negative, Still not up and running as expected
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ScreenShots