Trainual vs. Zoho Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Trainual
Score 6.8 out of 10
N/A
Trainual is a modern training manual for growing businesses. It provides one simple tool that aims to help users centralize processes and policies, automate onboarding and training, and build a foundation to scale faster. The vendor says Trainual is designed for small to medium sized businesses that are growing quickly and eager to document systems and processes, define step-by-step workflows, eliminate grey area between roles, and ensure that training happens consistently, every…
$119
per month
Zoho Desk
Score 8.3 out of 10
N/A
Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.
$0
Pricing
TrainualZoho Desk
Editions & Modules
Pro
$119
per month
Premium
$179
per month
Free
$0
Standard
$14
per user
Professional
$23
per user
Enterprise
$40
per user
Offerings
Pricing Offerings
TrainualZoho Desk
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Features
TrainualZoho Desk
Learning Management
Comparison of Learning Management features of Product A and Product B
Trainual
9.4
9 Ratings
14% above category average
Zoho Desk
-
Ratings
Course authoring9.48 Ratings00 Ratings
Course catalog or library9.48 Ratings00 Ratings
Player/Portal9.68 Ratings00 Ratings
Learning content9.59 Ratings00 Ratings
Mobile friendly9.67 Ratings00 Ratings
Progress tracking & certifications9.59 Ratings00 Ratings
Assignments9.48 Ratings00 Ratings
Compliance management9.68 Ratings00 Ratings
Learning administration9.37 Ratings00 Ratings
Learning reporting & analytics9.16 Ratings00 Ratings
Social learning8.66 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Trainual
-
Ratings
Zoho Desk
8.0
2 Ratings
0% below category average
Organize and prioritize service tickets00 Ratings8.02 Ratings
Expert directory00 Ratings7.02 Ratings
Subscription-based notifications00 Ratings7.02 Ratings
ITSM collaboration and documentation00 Ratings10.01 Ratings
Ticket creation and submission00 Ratings8.02 Ratings
Ticket response00 Ratings8.02 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Trainual
-
Ratings
Zoho Desk
7.0
2 Ratings
12% below category average
External knowledge base00 Ratings7.02 Ratings
Internal knowledge base00 Ratings7.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Trainual
-
Ratings
Zoho Desk
8.0
2 Ratings
1% above category average
Customer portal00 Ratings8.02 Ratings
Email support00 Ratings8.02 Ratings
Help Desk CRM integration00 Ratings8.02 Ratings
Best Alternatives
TrainualZoho Desk
Small Businesses
Tovuti LMS
Tovuti LMS
Score 9.5 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Bridge Learning Platform
Bridge Learning Platform
Score 9.9 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Bridge Learning Platform
Bridge Learning Platform
Score 9.9 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
TrainualZoho Desk
Likelihood to Recommend
9.7
(9 ratings)
7.6
(21 ratings)
Usability
-
(0 ratings)
9.4
(12 ratings)
Support Rating
10.0
(3 ratings)
8.7
(12 ratings)
User Testimonials
TrainualZoho Desk
Likelihood to Recommend
Trainual
We have offices set around the world, and hiring new team members in certain countries makes it a bit difficult, especially now to fly out or fly in to help get them situated and fully trained. This really helps close the gaps in between the distance and training. Makes onboarding a heck of a lot easier.
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Zoho
The user friendly android and IOS applications are one of the best features of Zoho Desk although if you are expecting a Desktop application then you will be disappointed and will have to access it from your browser which can be slow sometimes, depending on your internet connection. The work flow of tickets submission either manually through the dashboard or mobile application, and tickets assignment to other agents along with tracking tickets and agents' performance is very easily executed with no issues being faced.
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Pros
Trainual
  • Tracks progress for training.
  • Easily determines a new hires competency in handling tasks on their own.
  • Houses all of our documents and videos in one location versus several.
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Zoho
  • Report features give the all insights of the customer team and customer support which enables us to make changes according to it.
  • The best thing about Zoho Desk is that it has a very beautiful and fully designed dashboard.
  • I have been using this software for a very long time in my organization, it is very easy to use with having the interface created on a very advanced module.
  • It is completely a feature rich platform.
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Cons
Trainual
  • The subject organization could use work! It's just jumbled and needs folders.
  • It's very cumbersome to have to click back and forth to subjects when you are within a task. I wish there was a larger side bar that could show ALL subjects, topics, and tasks in one glance with drop-down menus.
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Zoho
  • When utilizing as a ticketing system, it would be nice to have a better way to monitor when something is due. It's just a little cumbersome.
  • Search Functionality - The search functionality could use a tweak or two. Too many times I am unable to find tickets. This would also be very helpful for the "Recycle Bin" when you just need to find that ticket you accidentally deleted (we are all human!). :)
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Usability
Trainual
No answers on this topic
Zoho
At times Zoho [Desk] can be a bit glitchy. It does not auto refresh on the ticketing system, and even f it tells you there is a new ticket clicking it does nothing and you need to refresh the page for it to work. We have found at times that is can become unresponsive, although this usually doesn't last for longer than 15-30 mins.
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Support Rating
Trainual
During the entire sales process, the Trainual team was great to work with. After the sale, their onboard process was top notch as well and was very quick to answer any questions and actually were open to customizing the platform to meet our specific needs. They have been great this entire time.
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Zoho
Zoho Desk has a technical team of professionals, who are well informed, and they know how to share the knowledge with the other players. Besides, they are competent in dealing with all kinds of customers, from divergent locations, and adopt their differences. Lastly, when called upon to solve an issue, they are quickly responsive.
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Alternatives Considered
Trainual
  • This is our first time using anything like this!
  • Previously we just wrote task items in shared Google documents. It was the best of what we could do at the time, but this is a whole different world, and we love it! Being able to integrate quizzes and photos and interactive video is excellent!
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Zoho
We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
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Return on Investment
Trainual
  • Saves time for the team for training
  • The fact that everything is in one location is really good!
  • Allows us to edit and change and adjust as the business does
  • Keeps us flexible and not cemented to a way of doing things
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Zoho
  • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
  • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
  • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
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ScreenShots

Zoho Desk Screenshots

Screenshot of Log and monitor phone conversations, convert them into new tickets, or attach them to existing ones. Convert social media interactions and live chat into tickets at the click of a button.Screenshot of Bring a Help Center directly into a website to strengthen self-service. Chat with Zia, an AI-powered conversation assistant. Customers can chat with Zia right from a mobile app or website. Zia processes their questions and suggests appropriate solutions from the Knowledge Base.Screenshot of With advanced process automation, internal processes can be setup within the help desk, implement them automatically, and make sure that all processes are followed precisely.Screenshot of Instant responses for instant happiness. Respond to customers the minute they reach out with Zoho Desk's embeddable chat widget. Customers can get in touch with agents instantly, right from the Help Center, so agents can respond and help them find answers faster.Screenshot of Monitor a team's performance, customize and schedule reports. Custom dashboards can be created.Screenshot of Zia brings together predictions across anomalies, sentiment, trending ticket tags, and more into a common dashboard for decision-makers to consume. They can drill down further into the details from the same dashboard to investigate further.