Twilio vs. Unity

I found Twilio to be excellent and very easy to use for a programmer in all aspects related to voice, SMS, and other features utilizing their API. I found the node client to be excellent and helpful. We previously used the Apex client for Salesforce before it was discontinued. Although we try not to use Twilio from Apex anymore, using that client was easier than implementing our own.

Incentivized

Unity is excellent for 2D and 3D games and educational experiences. It is well-suited for VR and AR development. It is also a great platform for mobile games. It is less-suited for non-game purposes (although it can certainly be used for those as well), or educational experiences. It is also less-suited for AR experiences that are highly complex, where you will probably want to write the native code in Android Studio or Xcode, as the case may be. It is theoretically less-suited for cases where performance is a huge concern as well, although, in my experience, performance has never been a problem.

Incentivized

• Easy to see my team in one place, when they log in and out and what call status they are in.
• Twilio is a simple, user friendly way to log in and out of work activities.
• Excellent services and support.
• The omnichannel feature which allows agents to get request from all channels.

Incentivized

• Unity is a multiplatform game engine. It has more than 20 options for exporting your game, ranging from desktop, mobile, console, web and, lately, VR and AR. Unity was one of the first game engines able to export games playable on internet browsers and it helped to cement the World Wide Web as a place fit for gaming.
• Unity has a very smooth learning curve for beginners. It is easy to start and soon you are seeing some tangible results of your efforts. The game engine has all sorts of helpers and shortcuts to facilitate some frequent tasks in game development.
• Another of Unity's advantage is the access to Assets Store from within the game engine, allowing the user to import instantly objects, scripts and textures from the store into their projects. Such easy access to these elements from inside a project greatly enhances speed production and is particularly helpful to beginners.

Incentivized

• Segment’s email identifier is case-sensitive, which is ridiculous because emails themselves are not case-sensitive. This means that if I send a capitalized email address in an identify call, it will create a duplicate user rather than matching it with the lowercase email. I think this is a technical oversight that should be corrected.
• I’d like to see more information about the eventual transition of existing Frontline customers to Twilio Flex
• I’d like to see some integrations between Twilio Studio and OpenAI or another open source LLM to provide automated responses, if this hasn’t been done already
• I would like to be able to drag and move the actual lines connecting the steps in Twilio Studio, sometimes mine can get pretty messy
• I think a Bug Report form would be beneficial for developers

Incentivized

• To create an app, you'll need to integrate a variety of technology.
• Compatibility Issues arises sometimes after update
• Continue to develop ML learning models for AI.

Unless we can get this handled quickly -- less than 1 week -- we will likely switch to another provider who, in my opinion, we'll have to spend close to $3,000 in development time to build a new integration for texting. Our clients need texting and I feel Twilio has failed us miserably.

Incentivized

Twilio has well documented APIs and examples. There are several tutorials, videos and Q&As regarding their services. So, usability is very good. I must say that advanced knowledge of telephony, API/Programming and error-handling is essential to make good use of Twilio. It's not just plug-and-play unless you are integrated with a system that has all of the programming built for it.

Incentivized

It's actually incredibly easy to use given the complex tasks you have. Once you learn the various windows it becomes second nature. Compared to something like Blender (which I would probably rate as a 2 on usability), the learning curve of Unity is a breeze! The only improvements I can think of would be to streamline some common workflows so you don't have to dig through menus to find them.

Incentivized

Twilio executes what it is designed to do: send SMS messages at scale while providing very good deliverability. I believe that Twilio is very good at what we use for adding SMS messages to our comms strategy. We can see those messages get opened and replied to, which is exactly what we are looking to achieve.

Incentivized

I have not had to communicate with Twilio support in the last 3 years but my past experience with them has been very positive. They replied to my previous requests promptly and kept me well informed to resolve my inquiries. With their documentation that's available, I hardly imagine why anyone would need to contact support since it's all there in a concise and easy to understand format. It would probably take you longer to type out a support ticket than to just open their doc websites.

Incentivized

I have not had to use Unity's support extensively. This is likely because there is so much documentation and so many classes available for free online. Due to this, there is little need for support. They were very responsive when I requested educational licensing. Setting it up and providing it all quickly.

Incentivized

The developer APIs and SDKs are super easy to follow.

Incentivized

We evaluated many fundraising-based text-to-give programs and found the subscriptions prohibitively expensive for our small scale and uncertain first few years of development. While we may be willing to invest that kind of money after discovering how things work, we're happy with Twilio now and have no desire to start over.

Incentivized

We love utilizing unreal engines but we seem to have a better use case for the architectural visualization side of things. This has given us the ability to find better more photo-realistic assets from not only the marketplace but 3rd party sites that have a unity bases file to work off of.

Incentivized

Being in South Africa, direct local currency support would be nice

Incentivized

• It helps drive the adoption of multi-factor authentication by making second-factor authentication quick and easy.
• Decreases the number of times a user spends migrating to a new device from an old one.
• Enables easy access to second-factors of authentication by offering multi-device support, making multi-factor authentication painless.

Incentivized

• Unity has a positive impact because, as of now, we don't have to pay for our license because we do not go beyond the revenue roof.
• We cannot say more than that because the games that we are producing in Unity are not yet launched.

Incentivized