What users are saying about
5 Ratings
5 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

UserIQ

Well suited for adding user-walkthroughs to your app or in-app experiences. This is where it shines over something like Google Analytics. Also strong in measuring account/user health since both can be tracked down to a user level. Weaker with advanced data analysis as they're missing some features that are really helpful in making UX and other product decisions. Better in B2B than B2C because of their pricing model.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

UserIQ
9.0
Role-based user permissions
UserIQ
9.0

Platform & Infrastructure

UserIQ
9.1
API
UserIQ
8.2
Integration with Salesforce.com
UserIQ
8.2

Customer Data Extraction / Integration

UserIQ
7.8
Product usage
UserIQ
7.5
Help desk / support tickets
UserIQ
8.0

Customer Success Management

UserIQ
7.4
NPS surveys
UserIQ
9.5
Customer profiles
UserIQ
9.0
Automated workflow
UserIQ
8.5
Internal collaboration
UserIQ
1.0
Customer health scoring
UserIQ
8.5
Customer segmentation
UserIQ
8.0

CSM Reporting & Analytics

UserIQ
7.3
Customer health trends
UserIQ
7.0
Engagement analytics
UserIQ
8.0
Dashboards
UserIQ
7.0

Pros

UserIQ

  • Customer service is excellent.
  • Once you get the hang out using the walkthroughs, they are really beneficial.
  • Running reports of users on surveys!
Bridgette Reynolds | TrustRadius Reviewer

Cons

UserIQ

  • Adding Heat mapping/Scroll tracking/Live user session viewing - I think this could give me further options for segmentation and give me higher visibility of where customers may be facing difficulties when creating further in-app messaging.
Esther Kim | TrustRadius Reviewer

Alternatives Considered

UserIQ

We use both for different reasons. GA is our primary customer usage product in our b2c apps since it's pricing is not restrictive by number of users. The dashboards and metrics tracked in user IQ are more accessible and you're able to track at the feature level much easier. Both have a lot to be desired on user journey tracking. User IQ also does a much better job of tracking by account and user.Mouseflow has hotspots that are divorced from tagged features. This is a really valuable feature that UserIQ is missing. Mouseflow also shows recordings of user sessions so you can get a sense of journeys. Neither product above has user-walkthroughs built in. UserIQ's NPS and other campaign features are very valuable. In some scenarios, we use Google Tag Manager and some custome developed components in lieu of a UserIQ campaign. Campaigns are generally more user-friendly and require little to no dev resources while custom components and (sometimes GTM) require development help
Anonymous | TrustRadius Reviewer

Return on Investment

UserIQ

  • NPS delivered great insight into our customer base but was not the sole purpose of our purchase. We actually wanted an increase in user adoption rates which were not accomplished through our walkthroughs.
Anonymous | TrustRadius Reviewer

Pricing Details

UserIQ

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

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