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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    UserIQ

    Score8 out of 10
    N/AUserIQ is a walkthrough tool that aims to empower SaaS companies to deliver what each user needs to be successful in every moment, starting with adoption. According to the vendor, key benefits include: effectively scale onboarding increase feature usage accelerate time-to-value ultimately drive more revenue throughout the customer journeyN/A
    Pricing
    UserIQ
    Editions & Modules
    No answers on this topic
    Offerings
    Pricing Offerings
    UserIQ
    Free Trial
    Yes
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    Yes
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    UserIQ
    Considered Both Products
    UserIQ
    Chose UserIQ
    When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
    Incentivized
    Chose UserIQ
    N/A - have not previously used other products in this field which compare. It is a new product to us.
    Incentivized
    Chose UserIQ
    We use both for different reasons. GA is our primary customer usage product in our b2c apps since it's pricing is not restrictive by number of users. The dashboards and metrics tracked in user IQ are more accessible and you're able to track at the feature level much easier. …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    Delivers good value for the price
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    Lived up to sales and marketing promises
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    Features
    UserIQ
    Security
    Comparison of Security features of UserIQ
    Feature
    UserIQ
    10.0
    3 Ratings
    16% above category average
    Role-based user permissions10.03 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of UserIQ
    Feature
    UserIQ
    9.3
    5 Ratings
    7% above category average
    API7.14 Ratings
    Integration with Salesforce.com10.03 Ratings
    Integration with Marketo9.01 Ratings
    Integration with Eloqua10.01 Ratings
    Customer Data Extraction / Integration
    Comparison of Customer Data Extraction / Integration features of UserIQ
    Feature
    UserIQ
    7.8
    4 Ratings
    11% below category average
    Product usage8.04 Ratings
    Help desk / support tickets7.54 Ratings
    Customer Success Management
    Comparison of Customer Success Management features of UserIQ
    Feature
    UserIQ
    8.0
    4 Ratings
    7% below category average
    NPS surveys7.14 Ratings
    Sponsor tracking9.01 Ratings
    Customer profiles8.53 Ratings
    Automated workflow6.14 Ratings
    Internal collaboration9.02 Ratings
    Customer health scoring9.04 Ratings
    Customer segmentation7.54 Ratings
    CSM Reporting & Analytics
    Comparison of CSM Reporting & Analytics features of UserIQ
    Feature
    UserIQ
    9.5
    3 Ratings
    12% above category average
    Customer health trends10.02 Ratings
    Engagement analytics8.53 Ratings
    Revenue forecasting10.01 Ratings
    Dashboards9.53 Ratings
    Best Alternatives
    UserIQ
    Small Businesses
    ClientSuccess
    Score6 out of 10
    Medium-sized Companies
    ChurnZero
    Score7.9 out of 10
    Enterprises
    Gainsight CS
    Score8.8 out of 10
    All AlternativesView all alternatives
    User Ratings
    UserIQ
    Likelihood to Recommend
    7.5
    (6 ratings)
    Usability
    8.1
    (2 ratings)
    Support Rating
    9.5
    (2 ratings)
    User Testimonials
    UserIQ
    Likelihood to Recommend
    UserIQ
    In UserIQ campaigns, you can probably create whatever content you have in mind for your campaigns using IFrames. You can probably implement whatever content you have in mind for your campaigns using IFrames in UserIQ campaigns.
    Incentivized
    Read full review
    Pros
    UserIQ
    • Have a really easy way to tag features and know what you're tracking.
    • Great, simple user walkthroughs that you can plug into your app to improve onboarding or increase feature adoption.
    • Some interesting dashboard views and you can slice users/accounts many different ways.
    • Pretty user-friendly interface.
    • Easy to collect qualitative data (nps, survey, etc.).
    Incentivized
    Read full review
    Cons
    UserIQ
    • Getting the hang of the walkthroughs took me awhile and was hard for me to understand, but now I understand and love them!
    Incentivized
    Read full review
    Usability
    UserIQ
    This rating is given as to a certain degree it is useful - as in the customer health dashboard and providing a very fast service which is easy to use for our users. However, as mentioned prior, the exportation of this data into presentable information (presentation style) is not really possible without doing yourself via screenshots and interpreting the data.
    Incentivized
    Read full review
    Support Rating
    UserIQ
    Customer service and support is one of the biggest strengths for UserIQ, whenever there has been any issues or confusion, the help service is very effective and friendly to support us and get to a conclusion within no time, hence why the ranking given is extremely high for this factor. I would not say any improvement is needed in terms of this aspect of the company.
    Incentivized
    Read full review
    Alternatives Considered
    UserIQ
    When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
    Incentivized
    Read full review
    Return on Investment
    UserIQ
    • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
    Incentivized
    Read full review
    ScreenShots