Great Customer Success Platform
March 14, 2022
Great Customer Success Platform
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserIQ
The UserIQ platform is easy to use and does not require a lot of time or administrators to be effective. The customer success team is always available to assist with any issues. Specific to the platform, the health score dashboard provides valuable insights into employee overall health. In addition to giving an easy-to-understand summary of our customers' health, it enables us to drill down by using a variety of filters to find issues that need to be addressed.
- Engagement with customer segments has become a vital function, and the dashboard in this section allows us to monitor and assess the health, pulse, adoption, and usage of our customers.
- UserIQ's support staff meets their customer's business needs or implements solutions that benefit every user. They are efficient, knowledgeable, and effective.
- UserIQ lets you segment your customers, so you can learn what they do and how they behave. You can also implement surveys for instant feedback with high completion rates by your users.
- UserIQ's interface also makes a number of incorrect assumptions about the data I'd like to see. On the Feature Detail page, for example, I can only see the past 30 days - there is no option to drill deeper.
- A bulk action option would be nice for updating campaigns, such as changing the segment for multiple campaigns at once instead of editing each one individually.
- As a result of UserIQ, our business clients have been able to develop and launch a digital mentoring initiative, enabling them to track their activity on our platform and reap the rewards.
- With the help of in-app tours, we are guiding new users into the platform and utilizing customer stats and surveys to understand feature usage/value so we can rapidly adjust the product during its early phases.
When comparing with the other product of the market we realize UserIQ brings the best outcome beneath the price so we choose UserIQ apart from other products.
Do you think UserIQ delivers good value for the price?
Yes
Are you happy with UserIQ's feature set?
Yes
Did UserIQ live up to sales and marketing promises?
Yes
Did implementation of UserIQ go as expected?
Yes
Would you buy UserIQ again?
Yes