Great Tool for In-App Messaging and Finding New Audience Segmentation
Esther Kim | TrustRadius Reviewer
May 16, 2018

Great Tool for In-App Messaging and Finding New Audience Segmentation

Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserIQ

We are currently utilizing UserIQ to create in-app announcements and in-app guided tours for our SaaS products.

In-app announcements are fantastic for announcing patch updates and any new facelifts done within our SaaS platforms. It also allows me to segment the users who will be seeing this message which has been fantastic for announcing product specific updates.

With new UI facelifts and enhancements, users frequently need guidance through the newly updated UI. The guided tours have been a great addition to our existing customers as well as our new customers to learn about each function and option within our SaaS tools. Once again, the segmentation tool does much of the heavy lifting as well as it allows us to see the rate of completion of each guided tour for all audiences.
  • Segmentation of users - we've discovered new segments of audiences that we've never thought of through analyzing our UserIQ data.
  • Easy to use UI - with the new UserIQ UI update, it's easier than ever to create in-app/website messaging. It's very intuitive and easy to create.
  • Great customer service - UserIQ has worked with us very closely to implement this solution for our business. They are very responsive and helpful with their customer support.
  • Adding Heat mapping/Scroll tracking/Live user session viewing - I think this could give me further options for segmentation and give me higher visibility of where customers may be facing difficulties when creating further in-app messaging.
  • UserIQ has let us communicate more effectively with our customers. We have seen a reduction in calls to customer service on how to utilize and update items on our SaaS UI.
Do you have SFDC? Are you far from the standard setup? Need a team to help you with integration on your highly customized SFDC platform? UserIQ is for you.