UserReplay vs. Zoomin

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
UserReplay
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.N/A
Zoomin
Score 9.1 out of 10
N/A
Zoomin is a content publishing platform that allows companies to provide a robust knowledgebase of product documentation for their customers and prospects.N/A
Pricing
UserReplayZoomin
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
UserReplayZoomin
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Best Alternatives
UserReplayZoomin
Small Businesses
Smartlook
Smartlook
Score 8.3 out of 10
Sogolytics
Sogolytics
Score 8.9 out of 10
Medium-sized Companies
Siteimprove
Siteimprove
Score 8.9 out of 10
CustomerSuccessBox
CustomerSuccessBox
Score 9.5 out of 10
Enterprises
Contentsquare
Contentsquare
Score 8.8 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
UserReplayZoomin
Likelihood to Recommend
9.0
(1 ratings)
9.1
(1 ratings)
User Testimonials
UserReplayZoomin
Likelihood to Recommend
UserReplay
Great for online businesses who are well established and want to refine their UX/site performance.
Read full review
Zoomin
Zoomin is best suited for an organization that uses DITA or other forms of structured authoring in at least one department. The structure provided by DITA will lay the foundation for all other types of content that are imported into Zoomin.
Read full review
Pros
UserReplay
  • Identifying an issue and quickly understanding what the financial impact is
  • Seeing how users use and interact with your site, by device
  • Reporting on custom events
  • Quickly finding a session and replaying it, to watch it back.
Read full review
Zoomin
  • The biggest advantage to using Zoomin is the care and loyalty of their people. No matter what occurred throughout the process, they were with us 100%.
  • The Zoomin product is one of the few DITA compatible products I've seen that presents a current and professional interface.
  • Zoomin's roadmap is impressive and I've actually seen first-hand that they really do make good on items on their roadmap!
Read full review
Cons
UserReplay
  • Having confidence in the reports/numbers it pulls
  • No function to email out weekly/monthly reports.
  • Insights are sometimes difficult to extract
Read full review
Zoomin
  • Zoomin's SalesForce integration is a must finish. It's almost there, but they haven't been able to get Salesforce to certify it.
Read full review
Alternatives Considered
UserReplay
Very well, a similar but different system
Read full review
Zoomin
No answers on this topic
Return on Investment
UserReplay
  • Confirmed our low basket abandonment
Read full review
Zoomin
  • Our new Zoomin based interface increased traffic to our doc site by 600%.
  • The new Zoomin based site decreased traffic to the support portal by 10-20% for all segments of the business.
  • Customer comments provided positive results as customers started to see we were making much needed improvement.
Read full review
ScreenShots

UserReplay Screenshots

Screenshot of The real-time dashboard provides a single view where you can get instant visibility of alarming trends. In addition, UserReplay will send you email alerts when KPIs fall outside of their normal range.Screenshot of When conversion issues are discovered, the next question will be “what is the impact of this issue on our business?” UserReplay’s unique monetization analysis provides immediate insight into the real financial impact of issues and allows easy prioritization of resolutions.

Zoomin Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of