UVdesk Helpdesk vs. Zendesk Suite
UVdesk Helpdesk vs. Zendesk Suite
Product | Rating | Most Used By | Product Summary | Starting Price |
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UVdesk Helpdesk | Small Businesses (1-50 employees) | UVdesk Helpdesk is a SaaS-based customer support tool. It converts support emails into tickets. The vendor says with the help of UVdesk, companies can manage customer support services easily. UVdesk also offers features like knowledge base or FAQ creation to assist customers further. The social media app integration that automatically converts tweets, posts, and comments from social media pages to tickets. The eCommerce App Integration,… | N/A | |
Zendesk Suite | N/A | The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer… | $55 per month agent |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | $11 | Optional | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
UVdesk Helpdesk | Zendesk Suite | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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UVdesk Helpdesk | Zendesk Suite | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
UVdesk Helpdesk | Zendesk Suite | |
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Likelihood to Recommend | - (0 ratings) | 8.3 (151 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (40 ratings) |
Usability | - (0 ratings) | 7.7 (24 ratings) |
Availability | - (0 ratings) | 8.6 (13 ratings) |
Performance | - (0 ratings) | 8.0 (10 ratings) |
Support Rating | - (0 ratings) | 9.0 (29 ratings) |
In-Person Training | - (0 ratings) | 10.0 (1 ratings) |
Online Training | - (0 ratings) | 7.9 (9 ratings) |
Implementation Rating | - (0 ratings) | 9.0 (18 ratings) |
Configurability | - (0 ratings) | 9.3 (3 ratings) |
UVdesk Helpdesk | Zendesk Suite | |
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Likelihood to Recommend | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Pros | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Cons | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Likelihood to Renew | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Usability | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Reliability and Availability | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Performance | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Support Rating | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Online Training | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Implementation Rating | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Alternatives Considered | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
Return on Investment | Webkul Software Pvt Ltd No answers on this topic | Zendesk |
ScreenShots | UVdesk Helpdesk Screenshots | Zendesk Suite Screenshots |