Higher Logic Vanilla vs. Wisdom Community

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Higher Logic Vanilla
Score 4.0 out of 10
N/A
Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.N/A
Wisdom Community
Score 0.0 out of 10
Mid-Size Companies (51-1,000 employees)
A customizable Knowledge Community Management Platform With Wisdom, users can communicate directly with customers or specific team members, create engaging communities, set up workgroups, allocate tasks, and collaborate – all from one platform. Wisdom boasts advanced community engagement features that benefits businesses with reduced support costs, improved insights into customer behavior, and an overall better experience for customers. Internally, it helps…
$50
per month per installation
Pricing
Higher Logic VanillaWisdom Community
Editions & Modules
Essential
Contact sales team
Corporate
Contact sales team
Enterprise
Contact sales team
Enterprise Plus
Contact sales team
Community of Growth
contact for details
per month per installation
Community of Collabortion
contact for details
per month per installation
Community of Support
contact for details
per month per installation
Offerings
Pricing Offerings
Higher Logic VanillaWisdom Community
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA customized enterprise solution is available, for details please contact us.
More Pricing Information
Community Pulse
Higher Logic VanillaWisdom Community
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User Ratings
Higher Logic VanillaWisdom Community
Likelihood to Recommend
9.0
(10 ratings)
-
(0 ratings)
Likelihood to Renew
10.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
Higher Logic VanillaWisdom Community
Likelihood to Recommend
Higher Logic
For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well. I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.
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zehnplus
No answers on this topic
Pros
Higher Logic
  • Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
  • Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
  • Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
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zehnplus
No answers on this topic
Cons
Higher Logic
  • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
  • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
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zehnplus
No answers on this topic
Usability
Higher Logic
It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.
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zehnplus
No answers on this topic
Support Rating
Higher Logic
They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.
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zehnplus
No answers on this topic
Alternatives Considered
Higher Logic
From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected. However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.
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zehnplus
No answers on this topic
Return on Investment
Higher Logic
  • Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
  • Increased usage by users which resulted in a higher pages/session in a short amount of time
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zehnplus
No answers on this topic
ScreenShots

Higher Logic Vanilla Screenshots

Screenshot of Looks great on any device, including desktop, tablet or mobile device.Screenshot of We offer over 60 plugins that can add functionality to your community.Screenshot of Many different themes to choose from, which you can further customize as you like.Screenshot of You have full access to edit HTML and CSS of your theme, to make any changes you need.

Wisdom Community Screenshots

Screenshot of Screenshot of Screenshot of